Remote Life Insurance Process Improvement Lead

Genworth Financial, Inc.; Lynchburg (VA); Hybrid; USD 69,000 - 103,000; Full time

Benefits offered by this job

Incentives

Healthcare coverage

401(k) options

Paid time off

Professional development

Job summary

Genworth Financial, Inc. and CareScout are seeking a Business Process Improvement Specialist to lead cross-functional efforts that enhance Life insurance operations and deliver world-class customer service to policyholders.

You will turn business priorities into actionable plans, collaborate with third-party administrators, and drive process, system, and regulatory initiatives while maintaining strong focus on accuracy, efficiency, and compliance.

Qualifications

• Bachelor’s degree or four years of equivalent work experience.
• Minimum of two years of Life product experience.
• Minimum of two years of experience leading projects.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Lead process improvement, system modification, and upgrade initiatives to reduce processing errors, improve controls, and strengthen operational efficiency.
• Lead and coordinate operational support for life insurance projects working with third party administrators, including disbursement approvals, issue resolution, semi-annual supplier audit activities and processing guidance.
• Analyze quality audit results and provide clear, actionable feedback to team leadership and outsource vendors to support performance improvement.
• Manage supplier initiatives by supporting relationship management activities, tracking deliverables, and ensuring timely follow-up on open items.
• Partner with leadership to understand business strategy, define tactical and strategic requirements, and translate priorities into actionable project plans.
• Drive completion of life-related compliance, legislative, and regulatory items by monitoring progress, escalating barriers, and maintaining accountability across stakeholders.
• Coordinate support for legal cases by gathering data, documents, product information, processing details, and research needed to meet case requirements.

Skills

Process improvement

Cross-functional leadership

Agile

Analytical thinking

Communication

Education

Bachelor’s degree

Job description

Genworth Financial, Inc. and CareScout are seeking a Business Process Improvement Specialist to lead cross-functional efforts that enhance Life insurance operations and deliver world-class customer service to policyholders.

You will turn business priorities into actionable plans, collaborate with third-party administrators, and drive process, system, and regulatory initiatives while maintaining strong focus on accuracy, efficiency, and compliance.