Claims Process Coordinator

Sun Auto Tire & Service; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and sick leave

Paid holidays

Employee discounts

Educational assistance

Company-paid life insurance

Short-term and long-term disability

Job summary

Sun Auto Tire & Service is seeking a detail-oriented Claims Process Coordinator to support insurance administration and claims management operations across its nationwide network of automotive service locations. You will review claims, coordinate with store managers, vendors, and carriers, and help maintain accurate documentation.

The role requires strong organizational skills, proven communication abilities, and experience with incident reporting systems and claims management platforms.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Minimum 3 years in insurance claims or related roles.
• Experience with incident reporting systems and claims management platforms.
• Strong organizational skills and ability to manage multiple claims and deadlines.
• Excellent written and verbal communication; high attention to detail.

Responsibilities

• Review incoming insurance claims and verify accuracy.
• Coordinate information with store managers, vendors, and internal teams.
• Track lifecycle and resolution progress of each claim.
• Communicate with insurers, adjusters, and third-party administrators.
• Maintain accurate claim records and documentation.
• Escalate complex or litigated claims to appropriate stakeholders.
• Update incident and claim info in EHS Insight and related systems.
• Support reporting on incidents, trends, costs, and performance.
• Manage certificates of insurance and policy records.
• Monitor shared inboxes and ensure timely responses.

Skills

Attention to detail

Organizational skills

Written and verbal communication

Problem-solving

Time management

Education

Bachelor's degree in Business Administration / Risk Management / Insurance or related field

Tools

EHS Insight

Claims management software

Microsoft Office

Job description

Sun Auto Tire & Service is seeking a detail-oriented and proactive Claims Process Coordinator to support insurance administration and claims management operations. The company operates a large network of automotive service locations across the United States and is focused on delivering efficient service through strong operational processes. The successful candidate will manage insurance claims from initial review through resolution, coordinate with internal teams and external partners, maintain accurate documentation, and support incident reporting processes. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple claims and follow-ups effectively.

Key Responsibilities:

• Review incoming insurance claims and supporting documents for accuracy, completeness, and required follow-up.
• Coordinate with store managers, district managers, market directors, vendors, and internal teams to collect missing information and resolve claim-related issues.
• Manage claims throughout the complete lifecycle, including tracking updates, documentation, vendor responses, and resolution progress.
• Communicate with insurance carriers, adjusters, third-party administrators, repair vendors, and other external partners.
• Maintain accurate claim records, including status updates, costs, action items, and resolution notes.
• Escalate complex, high-value, sensitive, or litigated claims to appropriate stakeholders.
• Update and maintain incident and claim information through EHS Insight and related systems.
• Support reporting activities related to incidents, claims trends, costs, and performance metrics.
• Manage insurance documentation, certificates of insurance, policy records, and claim files.
• Monitor and organize shared claims and insurance email inboxes, ensuring timely responses and follow-ups.

Requirements:

• Bachelor's Degree in Business Administration, Risk Management, Insurance, Compliance, Mechanical Background, or a related field preferred; equivalent experience may be considered.
• Minimum 3 years of experience in insurance claims, claims administration, compliance support, risk management support, or related roles.
• Experience with incident reporting systems, claims management platforms, EHS Insight, or similar tools preferred.
• Strong organizational skills with the ability to manage multiple claims, deadlines, and priorities.
• Excellent written and verbal communication skills.
• Strong attention to detail with the ability to maintain accurate records and documentation.
• Proficiency in Microsoft Office, Outlook, Excel, Teams, and shared inbox management.
• Ability to handle confidential claim and incident information professionally.
• Strong problem-solving skills with the ability to identify issues and drive solutions.

Strong knowledge of:

• Insurance Claims Management and Documentation
• Incident Reporting and Compliance Processes
• Microsoft Office, Excel, and Claims Management Systems

Benefits:

• Medical, dental, and vision insurance.
• Health Savings Account with company contribution.
• 401(k) retirement plan with company match.
• Paid vacation and sick leave.
• Paid holidays.
• Employee discounts.
• Educational assistance.
• Company-paid life insurance.
• Short-term and long-term disability insurance.
• Professional development and career growth opportunities.

Bachelor's Degree in Business Administration, Risk Management, Insurance, Compliance, Mechanical Background, or a related field