Claims Support Associate

Reserv; United States; Remote; USD 25,000 - 33,000; Part time

Benefits offered by this job

Health insurance

401(k) with employer matching

Generous PTO policy

Family leave after 8 months

Work from anywhere

Apple laptop and monitor

Job summary

Reserv is seeking a highly organized Claims Support Associate to assist a team of multi-line adjusters with administrative duties, file setup, data entry, and document management. The role is hourly and overtime-eligible, with flexible work arrangements to support work-life balance.

You will collaborate with claims adjusters and leadership to streamline processes and implement improvements, while managing a queue of tasks and contributing to a smooth workflow.

Qualifications

• High school degree or GED required.
• Minimum of 2 years of experience in a support or administrative role for an insurance risk or compliance organization.
• Experience in claims support, policy admin support, or compliance database management.
• Excellent verbal and written communication skills with strong attention to detail.
• Superior organizational skills and ability to prioritize workload.
• Working knowledge of PCs including Google Docs, Sheets and other mainframe applications, as necessary.

Responsibilities

• Gather information from documents and conversations to set up and assign claim files with complete and accurate information.
• Manage a queue of tasks to ensure claims adjusters have the information they need in a timely manner.
• Handle incoming electronic mail and upload to the correct claim.
• Prepare standard form letters and claim closing documents.
• Prioritize multiple tasks to meet SLAs and improve efficiency.
• Learn and apply new technologies to improve processes and efficiency.

Skills

Communication skills

Time management

Prioritization

Attention to detail

Organizational skills

Education

High school degree or GED

Tools

Google Docs

Google Sheets

Job description

About the role

We are seeking a highly organized and detail oriented Claims Support Associate to join our team. The successful candidate will be responsible for supporting a team of multi-line adjusters with administrative responsibilities to move claims to resolution. Tasks will include setting up claim files, data entry, financial reconciliation, document review/upload, and managing incoming call volume.

The ideal candidate has a willingness to help us continuously improve the support function, build and document new processes and consistently look for ways to streamline their function. In addition, you will collaborate closely with our claims adjusters and leadership to give feedback and identify technology and process improvements

_ *Please note that this is an hourly, overtime-eligible role. _

What you’ll do

• Gather necessary information from documents and customer conversations to set up and assign claim files with complete and accurate information
• Manage a queue of tasks timely and effectively to ensure claims adjusters have the information they need
• Manage incoming mail (electronic) and upload to the correct claim
• Prepare standard form letters and claim closing documents
• Strong with time management and prioritization to manage multiple types of tasks and SLAs
• Enjoys working with and learning new technologies to improve processes and maximize efficiency

Qualifications

• High school degree or GED required
• Minimum of 2 years of experience working in a support or other administrative capacity for an insurance risk organization or compliance organization such as:
• • Claims support experience
  • Policy admin support
  • Compliance database management
• Requires excellent verbal and written communication skills, and a strong attention to detail.
• Must also have superior organizational skills and the ability to prioritize the workload.
• Working knowledge of personal computer required, including Google Docs, Sheets and other mainframe applications, as necessary

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!