Claims Operations Support Specialist

Starr Insurance; Chicago (IL); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Training and development opportunities

Job summary

Starr Insurance in Chicago or Buckhead Atlanta seeks a Claims Operations Support Specialist to assist with the Claims Modernization initiative and routine processing. The role is in-office and requires attention to detail, strong communication, and a customer-focused approach.

Ideal candidates will have an Associate degree or equivalent experience, 1–2 years in commercial insurance claims, and the ability to multitask in a fast-paced environment while delivering accurate, timely results.

Qualifications

• Associate degree or equivalent experience with 1–2 years in commercial insurance claims.
• Strong written and verbal communication abilities.
• Experience with claims processing or related support preferred.

Responsibilities

• Support the Claims Modernization initiative and process claims for multiple lines.
• Review First Notice of Loss and route to appropriate processing paths.
• Create and maintain production/analysis reports and loss runs.
• Coordinate with claim managers, brokers and underwriters as needed.
• Perform quality checks and participate in user acceptance testing.

Skills

Communication skills

MS Office

Multitasking

Customer service

Insurance knowledge

Education

Associate degree

Tools

MS Office Suite

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Starr is looking for individuals who bring "passion" and "drive" to work with them every day. There's no shortage of opportunities as we continue to grow. Take charge of your career today and join our amazing team.

Claim Intake (Claims Operations Support Specialist)

This position can be filled in: Buckhead Atlanta or Chicago

Position is in-office.

Description

Essential Job Functions

This position is responsible for supporting Claims Modernization initiative and claims processing for all profit centers. The work activities will include:

• Receives and assess First Notice of Loss for set up in claims system or distribution to third parties.
• Assist with processing Five Sigma escalations.
• Research policy and client information in Claims/Underwriting systems.
• Creates claims in Claims Systems for various lines of business.
• Issue acknowledgement letters and other claims correspondence.
• Respond to inquiries from internal and external parties.
• Create loss runs from internal systems.
• Creating production/analysis reports.
• Conduct User Acceptance Testing for enhancements and product development as needed.
• Communicate with claim managers, brokers, underwriters as needed for proper processing of claims.
• Peer Training and conducting Quality Checks (Five Sigma vs. Claims Enterprise)
• Other duties as required.

Position Requirements

Education: Associate degree or equivalent experience including 1-2 years in commercial insurance industry Claims Support role.

Knowledge/Skills/Abilities

• Proficient communication skills (oral and written)
• MS Office Suite
• Ability to multitask in a fast-paced environment
• Previous Claim Support Role a plus
• Excellent customer service skills
• Basic knowledge of the insurance industry or technical specialty
• Basic knowledge of processing insurance mail
• Ability to produce high work volume with precise accuracy

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.