Claims & Operations Specialist (Hybrid, Cincinnati)

Kalepa; Cincinnati (OH); Hybrid; USD 40,000 - 60,000; Full time

Job summary

MSIG USA is seeking a Claims Operations Associate in Cincinnati for hybrid work. You will support claim processing, coordinate with internal teams and vendors, and help ensure data accuracy and process improvements.

The role emphasizes collaboration across Claims, Underwriting, Finance, and Technology to resolve issues and drive operational excellence. The position requires at least two years in claims operations or related admin, a high school diploma, and strong analytical and communication

Qualifications

• Requires strong analytical, communication, customer service and problem-solving skills.
• Experience in claims operations, insurance operations or related admin is preferred.

Responsibilities

• Support claims operations processing and related activities.
• Coordinate and escalate processing issues with stakeholders to resolve operational concerns.
• Provide vendor administration and financial support for claim handling activities.
• Monitor quality and governance to ensure compliance with procedures and controls.
• Assist in transitioning new processes, documenting procedures, training, and stabilizing changes.

Skills

Analytical

Communication

Customer service

Problem-solving

Education

High School Diploma

Tools

Microsoft Office

Job description

MSIG USA is seeking a Claims Operations Associate in Cincinnati for hybrid work. You will support claim processing, coordinate with internal teams and vendors, and help ensure data accuracy and process improvements.

The role emphasizes collaboration across Claims, Underwriting, Finance, and Technology to resolve issues and drive operational excellence. The position requires at least two years in claims operations or related admin, a high school diploma, and strong analytical and communication