Claims Operations & Process Improvement Specialist

Msig USA; Cincinnati (OH); Hybrid; USD 42,000 - 58,000; Full time

Job summary

MSIG USA in Cincinnati is seeking a Claims Support Associate to join our hybrid, full-time team. You will support day-to-day claims processing, data integrity, vendor coordination, and process improvements.

You will collaborate with Claims, Underwriting, Finance, Technology and external partners to resolve issues, monitor workflows, and ensure compliance with regulatory and internal standards. A two-year background in claims operations and proficiency with Microsoft Office are preferred, with

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in claims or related administrative roles.
• Insurance industry experience preferred.
• Strong analytical, communication, and customer service skills.

Responsibilities

• Support claim acknowledgment and processing activities.
• Coordinate with internal and external partners to resolve operational issues.
• Investigate issues to determine root cause and recommend corrective action.
• Coordinate setup and maintenance for vendors and data feeds.
• Monitor performance metrics and ensure quality standards.
• Assist in transitioning new processes and automation initiatives.

Skills

Analytical skills

Communication

Customer service

Problem-solving

Microsoft Office

Education

High School Diploma

Tools

MS Office Suite

Job description

MSIG USA in Cincinnati is seeking a Claims Support Associate to join our hybrid, full-time team. You will support day-to-day claims processing, data integrity, vendor coordination, and process improvements.

You will collaborate with Claims, Underwriting, Finance, Technology and external partners to resolve issues, monitor workflows, and ensure compliance with regulatory and internal standards. A two-year background in claims operations and proficiency with Microsoft Office are preferred, with