Claims Operations Manager — Lead & Elevate Outcomes

icwgroup; San Diego (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

ICW Group in San Diego and across the United States is hiring a Manager Claims to lead a high‑performing team responsible for delivering exceptional claim outcomes and customer experience. The role focuses on operational excellence, regulatory compliance, and a culture of accountability and continuous improvement.

You will partner with internal stakeholders to reduce claim costs, improve injured worker outcomes, and strengthen policyholder relationships, guiding strategic initiatives and

Responsibilities

• Monitors KPIs such as claim duration, reserve accuracy, litigation rates, and customer satisfaction.
• Analyzes trends and provides actionable insights to improve outcomes and reduce loss costs.
• Partners with Quality Assurance, Training, and other internal teams to strengthen processes and elevate claim quality.
• Supports audits, compliance reviews, and continuous improvement initiatives.
• Oversee the full lifecycle of workers' compensation claims, ensuring timely, accurate, and compliant handling.
• Establishes and maintains the overall work cadence and, in partnership with department leadership, ensures performance and outcomes.

Job description

ICW Group in San Diego and across the United States is hiring a Manager Claims to lead a high‑performing team responsible for delivering exceptional claim outcomes and customer experience. The role focuses on operational excellence, regulatory compliance, and a culture of accountability and continuous improvement.

You will partner with internal stakeholders to reduce claim costs, improve injured worker outcomes, and strengthen policyholder relationships, guiding strategic initiatives and