Claims Operations Manager (Hybrid/Remote)

AFLAC, INCORPORATED.; Farmington (CT); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) and stock purchase options

11 paid holidays

Up to 20 days PTO

Sick leave (eligible)

Work-life benefits and leaves

Job summary

Aflac is seeking a senior Claims Operations Manager to lead daily operations of the Claims unit, drive efficiency, and ensure high-quality customer service. The role demands strategic oversight, budgeting, risk management, and strong leadership across teams.

Based in the US, the position offers a hybrid/remote work design with a base salary range of $90,000 to $120,000 and comprehensive benefits. Bachelor's degree required plus 6 years of relevant experience.

Qualifications

• Bachelor's degree in Health Administration, Business, or related field.
• 6 years of job-related work experience.
• 4 years in a leadership/senior/supervisory capacity.

Responsibilities

• Manage daily operations of the Claims business unit and supervise staff.
• Analyze data and generate reports to guide strategic plans.
• Implement quality and risk initiatives to improve service and efficiency.

Skills

Production management

Regulatory knowledge

Budgeting

Employee relations

IT skills

Outlook/Email

Presentation skills

Leadership

Performance management

Training coordination

Education

Bachelor's Degree In Health Administration

Tools

Microsoft Outlook

Job description

Aflac is seeking a senior Claims Operations Manager to lead daily operations of the Claims unit, drive efficiency, and ensure high-quality customer service. The role demands strategic oversight, budgeting, risk management, and strong leadership across teams.

Based in the US, the position offers a hybrid/remote work design with a base salary range of $90,000 to $120,000 and comprehensive benefits. Bachelor's degree required plus 6 years of relevant experience.