Claims Operations Associate I

Everest; New Jersey; On-site; USD 50,000 - 65,000; Full time

Job summary

Join a leading global reinsurance and insurance organization as a Claims Operations Associate I. In this role, you will support the Claims team by managing day-to-day tasks, assisting with claims intake, and providing customer service. The ideal candidate will have strong organizational skills and a commitment to quality service. This position offers a dynamic work environment with opportunities for professional growth.

Benefits

401k plan

tuition reimbursement

medical, dental, vision plans

life and group legal plans

Qualifications

• Bachelor's degree or equivalent work experience required.
• Claims-related experience desired but not required.

Responsibilities

• Support claims intake and setup, financial processes, and customer service.
• Oversee payment queues and process payments.
• Assist with operational functions and special projects.

Skills

Problem Solving

Communication

Customer Service

Organizational Skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

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Title:

Claims Operations Associate I

Company:

Everest Insurance Company

Job Category:

Claims

Job Description:

Everest is a leading global reinsurance and insurance organization with extensive product and distribution capabilities, a strong balance sheet and an innovative culture. Throughout our history, Everest has maintained its discipline and focus on creating long term value through underwriting excellence and strong risk and capital management.

At Everest, we believe that our future is determined by the actions we take today. Actions that go beyond business strategy and encompass the values important to our employees and the communities in which we operate. Everest’s value commitments include: providing an inclusive work environment that offers employees the opportunity to further their development, supporting our communities through the donation of time and financial resources, maintaining our integrity across all aspects of the group, and being an industry innovator to solve global complex risks.

This Claims Operations Associate I position is an individual contributor role supporting the Claims and Claims Operations staff. As a member of the Everest Insurance Operation team, the Claims Operations Associate I will be responsible for managing day-to-day tasks as well as assisting with projects that support the various Claims Transformation projects and overall growth of the Claims organization. The Claims Operations Associate I reports to the Director, Claims Operations.

Position Description

Support the Claims organization with initial claims intake and set up, financial processes, customer service, data management, vendor management, and special projects as needed.

Responsibilities include but not limited to:

• Oversee payment queues for assignment.
• Processing payments and other financial transactions.
• Ongoing claim file maintenance including diary management.
• Create and maintain spreadsheets and databases.
• Assist colleagues with a variety of operational functions as needed, including processing and indexing of mail as well as special projects.
• Customer service support including answering calls and responding to email inquiries as needed.
• Perform quality control and oversight of outside vendors.
• Provide support to Claims professionals.
  
  
  

Qualifications, Education & Experience:

• Bachelor’s degree or equivalent work experience.
• Property and casualty insurer and Claims-related experience are desired, but not required.
  
  
  

Knowledge, Skills & Competencies:

• Ability to stay focused and complete work.
• Issue resolution, problem solving, and creativity.
• Strong organizational and task completion skills.
• Strong work ethic.
• Strong verbal and written communication and interpersonal skills, as well as a positive attitude.
• Excellent customer service skills, including follow-through on and communication about action items, task completion and/or issues which remain unresolved.
• Ability to work well in a professional, team-oriented environment.
• Computer proficiency in Microsoft Office (Word, Excel Suite skills and PowerPoint).
  
  
  

As an effective team member, employees at Everest Insurance must champion the Everest Insurance Culture:

• Collaboration: Open and transparent communication with customers and colleagues
• Thoughtful Assumption of Risk: Supporting the Everest goal of carefully writing profitable business by ensuring data quality, prompt and accurate feedback to Underwriters, and operational control throughout the enterprise.
• Execution: Delivering outstanding support to the organization through strong day-to-day business operations, effective project management, and careful oversight of vendors.
• Humility: Caring and respectful approach to service colleagues, customers, and the community.
• Leadership: By example, every day.
  
  
  

Everest is committed to recruiting and retaining the most talented individuals in the industry. We offer a dynamic work environment and a competitive compensation and benefit package which includes a 401k plan, retirement/savings option, tuition reimbursement, medical, dental, vision, life and group legal plans.

Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law.

All considered applicants must be eligible to work in the U.S. with unexpired, acceptable employment eligibility verification documentation.

What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.
  
  
  

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.

Type:

Regular

Time Type:

Full time

Primary Location:

Warren, NJ

Additional Locations:

Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at [e-mail].

Everest U.S. Privacy Notice | Everest (everestglobal.com)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance

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