Claims Mitigation Lead: Dealer & Field Strategy

JM&A Group; Deerfield Beach (FL); Remote; USD 90,000 - 130,000; Full time

Job summary

JM&A Group is seeking a Claims Mitigation Manager to lead dealer-focused mitigation across the lifecycle, translating data into actionable field guidance and coordinating with internal teams. The role emphasizes reducing avoidable claims and enhancing inspection discipline.

The position requires strong communication, analytics, and project management skills, with travel up to 50% to support dealers and field partners both virtually and on-site.

Qualifications

• Minimum of 3 years of experience in dealership Fixed Operations, Warranty Administration, Mechanical Claims, Claims Call Center operations, or a related claims/service environment.
• Strong verbal and written communication skills with the ability to collaborate across departments, influence without authority, and tailor messaging for Field, dealer, claims, and leadership audiences.
• Strong analytical, critical thinking, and presentation skills, with the ability to interpret claims data, identify trends, connect findings to business impact, and communicate clear recommendations.
• Proven ability to manage multiple priorities, dealer assignments, projects, and stakeholder needs while maintaining follow-through and driving measurable results.
• Working knowledge of JM&A products, service contract administration, claims processes, dealer operations, or the ability to quickly develop expertise in these areas.
• Demonstrated ability to diagnose operational issues, conduct root-cause analysis, and develop practical recommendations that improve performance or reduce risk.
• Strong professional judgment and conflict management skills, with the ability to navigate sensitive dealer, Field, and internal stakeholder conversations with professionalism.

Responsibilities

• Manage assigned dealers through the Claims Mitigation lifecycle, including initial review, mitigation recommendation, phase movement, progress monitoring, rehabilitation, perpetual mitigation, or escalation to leadership when additional business decisions are needed.
• Translate claims data, dashboard findings, inspection results, and dealer behavior trends into clear, actionable narratives for Field partners, dealer leadership, internal stakeholders, and executive audiences.
• Recommend and monitor appropriate mitigation controls, including targeted inspections, self-service tool adjustments, documentation requirements, dealer action plans, and other strategies designed to reduce avoidable claims impact.
• Use knowledge of Fixed Operations service and/or warranty trends and practices to identify and escalate issues that arise around claim adjudication in the service department.
• Ensure communication to key stakeholders is occurring on a regular cadence and make recommendations as appropriate.
• Support high-level claims escalations when a non-standard solution, mitigation context, dealer relationship awareness, or cross-functional coordination is required, while reinforcing appropriate claims support channels for routine inquiries.
• Deliver consultative support to dealer partners and Field teams by explaining claims performance drivers, reinforcing proper claims processes, identifying operational behaviors impacting results, and supporting practical action plans.
• Maintain accurate documentation of dealer analyses, mitigation actions, stakeholder communications, phase movement, and dealer contact activity in the appropriate team systems to support continuity, visibility, and accountability.
• Create and deliver Field-facing education, meeting content, dealer readiness support, and claims process guidance that improves understanding of topics such as claims mitigation, fixed operations impact, DealerSource/OCS usage, and portfolio performance.
• Drive measurable mitigation outcomes by improving dealer progression, reducing avoidable claims impact, strengthening inspection discipline, increasing quality mitigation touchpoints, and supporting improvement in excess loss trends where dealer behavior can be influenced.

Skills

Communication skills

Analytical thinking

Presentation skills

Project management

Tools

Power BI

Excel

PowerPoint

Word

Outlook

Teams

Job description

JM&A Group is seeking a Claims Mitigation Manager to lead dealer-focused mitigation across the lifecycle, translating data into actionable field guidance and coordinating with internal teams. The role emphasizes reducing avoidable claims and enhancing inspection discipline.

The position requires strong communication, analytics, and project management skills, with travel up to 50% to support dealers and field partners both virtually and on-site.