Director or Risk Management and Claims

Confidential; United States; On-site; USD 130,000 - 140,000; Full time

Job summary

Confidential is seeking a Director of Risk Management & Claims to lead the organization's risk management, insurance, and claims administration across multi-state operations. The role partners with Legal, HR, Finance, Operations, and Safety to identify, assess, and mitigate risks while protecting assets and supporting business continuity.

The leader will oversee corporate insurance programs, claims administration, and loss prevention, balancing cost control, compliance, and efficiency.

Qualifications

• Bachelor's degree in risk management or related field is required.
• 10+ years of progressive experience in corporate risk management and commercial insurance.
• Strong knowledge of insurance coverages, claims practices, and contractual risk transfer.

Responsibilities

• Develop, implement, and manage the organization's corporate risk management strategy.
• Evaluate and manage commercial insurance programs including auto liability, general liability, workers' compensation, property, cyber, D&O, EPLI, crime, and umbrella liability.
• Oversee insurance renewals, submissions, exposure analysis, and risk financing with brokers and carriers.
• Lead administration of insurance claims across workers' comp, auto, property, cargo, and general liability.
• Monitor claims activity, reserves, loss trends, and litigation exposure; reduce cost of risk.
• Partner with Legal for litigation support and contract risk transfer provisions.
• Ensure regulatory compliance and maintain risk-related reporting and records.
• Develop KPIs and provide data-driven insights to support decisions.

Skills

Analytical skills

Negotiation

Communication

Cross-functional collaboration

Leadership

Education

Bachelor's degree in Risk Management, Finance, Business Administration, Insurance, or a related field

Job description

The Director of Risk Management & Claims is responsible for leading the organization's risk management, insurance, and claims administration programs across a complex, multi-state operating environment. This role partners closely with Legal, HR, Finance, Operations, and Safety teams to proactively identify, assess, and mitigate operational and financial risks while protecting company assets and supporting business continuity.

This leader will oversee corporate insurance programs, claims administration, litigation support, contractual risk transfer, and loss prevention initiatives while balancing cost control, compliance, and operational efficiency. The ideal candidate brings a well-rounded background in corporate risk management and commercial insurance, including hands-on oversight of claims operations and risk mitigation strategies.

• Develop, implement, and manage the organization's corporate risk management strategy focused on operational, insurable, and compliance-related risks across dealership, fleet, leasing, rental, and service operations.
• Evaluate, recommend, and manage commercial insurance programs including auto liability, general liability, workers' compensation, property, cyber, D&O, EPLI, crime, umbrella/excess liability, and other relevant coverages.
• Lead annual insurance renewals, underwriting submissions, exposure analysis, and risk financing strategies in partnership with brokers and carriers.
• Serve as the primary point of contact for insurance brokers, carriers, third-party administrators, and related external partners.
• Oversee administration and resolution of all insurance claims, including workers' compensation, auto liability, property, cargo, and general liability claims.
• Monitor claims activity, reserves, loss trends, and litigation exposure; develop strategies to reduce claim frequency, severity, and total cost of risk.
• Partner with Legal to support litigation discovery, claims-related investigations, document management, and coordination with outside counsel.
• Support and oversee surety bond programs and related compliance requirements across operating entities.
• Partner cross-functionally with HR, Safety, Operations, and Finance to ensure timely claim reporting, investigations, corrective actions, and resolution processes.
• Collaborate with Safety and Operations teams to identify loss drivers and implement preventative controls, training initiatives, and operational improvements.
• Analyze incident, claims, and loss data to identify trends and provide recommendations for policy, process, and operational enhancements.
• Review contracts and agreements for insurance, indemnification, waiver of subrogation, and contractual risk transfer provisions in partnership with Legal.
• Ensure compliance with federal, state, and local regulations related to insurance, claims, and risk management activities.
• Maintain accurate insurance records, certificates of insurance, claims documentation, and risk-related reporting.
• Prepare and present risk management, claims, and insurance program updates to executive leadership.
• Develop and track KPIs related to claims performance, premium spend, loss trends, reserve development, and risk mitigation effectiveness.
• Provide data-driven analysis and recommendations to support operational decision-making and cost containment initiatives.
• Support acquisitions, integration activities, and operational expansion initiatives from a risk management and insurance perspective.

Required Qualifications

Required

• Bachelor's degree in Risk Management, Finance, Business Administration, Insurance, or a related field.
• 10+ years of progressive experience in corporate risk management and commercial insurance programs, including oversight of claims administration and loss control initiatives.
• Strong working knowledge of commercial insurance coverages, claims management practices, litigation support processes, and contractual risk transfer.
• Experience managing insurance programs and claims operations within a multi-state, multi-location organization.
• Demonstrated ability to partner cross-functionally with Legal, HR, Finance, Operations, and executive leadership teams.
• Strong analytical, negotiation, organizational, and communication skills.
• Experience working directly with insurance brokers, carriers, TPAs, and outside counsel.

Preferred

• Industry experience within transportation, automotive, trucking, fleet, leasing, dealership, or heavy equipment environments.
• Professional certifications such as ARM, CPCU, CRM, or similar.
• Experience with self-insured or partially self-insured insurance programs.
• Experience supporting acquisitions, integrations, or rapidly growing organizations.
• Familiarity with DOT-related risk exposures and transportation liability environments.

Compensation:

• $130,000-$140,000 annual salary depending on skills and experience