Claims Mitigation Lead: Field & Dealer Performance

JM Family Enterprises; Deerfield Beach (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

JM Family Enterprises is seeking a Claims Mitigation Manager to drive reductions in avoidable claims by analyzing dealer behavior and claims data. You will guide field teams, translate insights into actionable plans, and educate dealers on mitigation strategies.

The role requires collaboration across departments, strong communication, and the ability to travel up to 50% to support dealerships and training events.

Qualifications

• Minimum of 3 years in dealership Fixed Operations, Warranty Administration, Mechanical Claims, Claims Call Center operations, or related environment.
• Strong verbal and written communication skills with cross-department collaboration and audience tailoring.
• Analytical, critical thinking, and presentation skills to interpret data, identify trends, and communicate recommendations.
• Ability to manage multiple priorities, dealer assignments, projects, and stakeholder needs with follow-through and results.
• Working knowledge of JM&A products, service contract administration, claims processes, dealer operations, or ability to quickly develop expertise.
• Demonstrated ability to diagnose operational issues and develop practical recommendations to improve performance or reduce risk.
• Strong professional judgment and conflict management to navigate sensitive conversations professionally.
• Proficiency with Microsoft 365 apps (Excel, PowerPoint, Word, Outlook, Teams); Power BI or dashboard reporting is a plus.
• Willingness to travel up to 50% for travel needs, including visits to dealerships and on-site support.

Responsibilities

• Manage dealers through the Claims Mitigation lifecycle from initial review to escalation as needed.
• Translate claims data and trends into clear narratives for Field partners, dealer leadership, and executives.
• Recommend and monitor mitigation controls such as inspections, tool adjustments, and dealer action plans to reduce avoidable claims.
• Identify and escalate issues around claim adjudication using fixed operations knowledge.
• Deliver Field-facing education, meeting content, and claims process guidance to improve understanding.
• Maintain documentation of dealer analyses, mitigation actions, and communications in team systems for continuity.

Skills

Verbal communication

Written communication

Analytical thinking

Presentation skills

Root-cause analysis

Project management

Conflict management

Microsoft 365

Power BI

Dashboard reporting

Education

Bachelor’s degree

ASE Certifications

Tools

Excel

PowerPoint

Word

Outlook

Teams

Power BI

Job description

JM Family Enterprises is seeking a Claims Mitigation Manager to drive reductions in avoidable claims by analyzing dealer behavior and claims data. You will guide field teams, translate insights into actionable plans, and educate dealers on mitigation strategies.

The role requires collaboration across departments, strong communication, and the ability to travel up to 50% to support dealerships and training events.