Claims Manager, Risk Management

Starr; Philadelphia (Philadelphia County); On-site; USD 150,000 - 165,000; Full time

Job summary

Starr is seeking a seasoned claims professional to oversee and handle a diverse inventory of general liability claims. The role involves close collaboration with TPAs, underwriters, actuaries, and reinsurers to ensure accurate coverage analysis and timely reserves.

Ideal candidates bring 7–10 years of liability claim or litigation experience, a strong eye for detail, and exceptional communication. Travel may be required to support settlements and mediations.

Qualifications

• Bachelor's degree required; JD preferred but not mandatory.
• 7–10 years of experience handling general liability claims or relevant litigation.
• Experience evaluating complex coverage issues related to CGL policies.
• Proven ability to manage TPAs and coordinate with underwriters and reinsurers.

Responsibilities

• Oversee claims managed by TPAs and handle primary/excess claims across jurisdictions.
• Perform coverage analysis, liability investigations, and timely reserves.
• Audit claim systems and conduct on-site visits as needed.
• Attend mediations and trials to negotiate settlements when appropriate.
• Provide timely information to underwriters, actuaries, and reinsurers.

Skills

Communication skills

Microsoft Word

Excel

Attention to detail

Time management

Organizational skills

Proactiveness

Education

Bachelor's Degree

JD preferred but not required

Tools

Microsoft Word

Excel

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Preferred Location: Chicago

Alternate Locations: Atlanta, Philadelphia, Houston or Dallas

Responsibilities

• Active oversight of claims currently managed by a Third Party Administrator as well as direct handling of an active inventory of primary and excess claims related to policies written out of the Risk Management Profit Center in various jurisdictions
• Performing prompt coverage analysis and determination, investigation into liability and defenses, and timely reserve evaluations
• Perform audits through claim systems and on-site visits
• Required to attend mediations, settlement conferences, etc. to negotiate cost-effective settlements and attend trials on an “as needed” basis
• Provide timely and meaningful information to underwriters, actuaries and reinsurers to update them regarding losses which could impact Starr’s policies

Job Requirements

• Bachelors Degree required. JD preferred but not required
• 7 - 10 years of experience in handling general liability claims and/or relevant litigation experience
• Prior experience evaluating complex coverage issues related to CGL policies
• Experience working with and managing TPAs
• Demonstrated success managing litigation, evaluating and negotiating claims, involving both property damage and bodily injury exposures
• Customer focus with excellent interpersonal, written and verbal communication skills
• Detail oriented
• High degree of personal organization and time management skills
• Pro-active. Must have a sense of urgency
• Ability to prioritize and perform successfully in a fast-paced environment
• Proficiency in Microsoft Word and Excel
• Some travel is required and will vary depending on business needs and caseload

For individuals assigned and/or hired to work in Boston, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $150,000-$165,000

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.

We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.