Claims Manager — Lead High-Impact Claims Team

Markel; Henderson (NV); On-site; USD 91,000 - 191,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

PTO and holidays

Parental leave

Job summary

Markel in Henderson, NV is seeking a Senior Claims Manager to lead a team of claims examiners with varying experience. You will oversee the resolution of low to high complexity claims and provide direction, coaching, and training to staff.

You will direct assignments, review reserves and settlements, and collaborate with underwriters, risk, actuarial, and executives to align outcomes with company priorities. Travel to other offices and mediations may be required.

Qualifications

• Minimum of 10 years in the insurance industry, with a deep and broad understanding of workers compensation.
• Experience managing people.
• Excellent written and oral communication skills.

Responsibilities

• Direct and monitor assignments of new loss activity.
• Review and approve correspondence and reports.
• Review and approve reserves and settlements in excess of examiner’s authority.
• Make recommendations concerning reserve changes to director or senior management.
• Participate in review and discussion of large loss activity with stakeholders (UW, PL, Actuarial, Exec Management).
• Ensure adherence to Fair Claims Practices regulations and internal Claims Quality Performance Objectives.
• Assess and develop training needs; provide feedback to staff.
• Prepare and distribute reports by collecting and summarizing information.
• Assist in budgeting and resource assessment.
• Foster relationships with internal stakeholders (UW, PL, Actuarial) and customers/partners.

Skills

Team leadership

Claims management

Strategic thinking

Communication

Office software

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office

Claims management software

Job description

Markel in Henderson, NV is seeking a Senior Claims Manager to lead a team of claims examiners with varying experience. You will oversee the resolution of low to high complexity claims and provide direction, coaching, and training to staff.

You will direct assignments, review reserves and settlements, and collaborate with underwriters, risk, actuarial, and executives to align outcomes with company priorities. Travel to other offices and mediations may be required.