Claims Manager - Lead High-Exposure Auto & Casualty Team

Northwest Partners LLC; Wooster (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

Northwest Partners LLC is seeking an experienced Claims Manager to lead and develop a team of seven claims professionals, oversee complex claims, and ensure regulatory compliance and customer service excellence. The role focuses on casualty claims with strong Auto Physical Damage expertise in a commercial insurance setting.

You will guide coverage, reserving, negotiation, and settlement while partnering with underwriting, legal, SIU, and counsel on high-exposure matters, conducting audits and

Qualifications

• 10+ years of casualty claims experience with increasing responsibility.
• Proven experience leading and developing claims professionals.
• Strong Auto Physical Damage claims experience in a commercial environment.
• Experience handling complex, high-exposure, and litigated claims.
• Knowledge of reserving, coverage analysis, negotiation, valuation, and settlement.
• Experience with independent adjusters, coverage counsel, Legal, and SIU.
• Understanding of insurance regulations and claims compliance.
• Excellent communication, leadership, analytical, and decision‑making skills.
• College degree or equivalent experience.
• AIC or CPCU designation preferred.

Responsibilities

• Lead, coach, and develop a team of 7 Claims professionals.
• Oversee complex, high-exposure, and litigated claims from investigation through resolution.
• Provide guidance on coverage, reserving, valuation, negotiation, and settlement.
• Review claims for quality, compliance, accuracy, and reserves.
• Partner with Underwriting, Legal, SIU, agents, insureds, and counsel on complex claims.
• Conduct claims audits and identify process improvements.
• Support recruitment, onboarding, training, and performance management of the team.
• Monitor team workloads, performance metrics, and regulatory compliance.
• Participate in mediations, pre-trials, trials, and complex claim reviews as required.

Skills

Casualty leadership

APD experience

Complex claims

Reserving

Coverage analysis

Negotiation

Regulatory compliance

Communication

Analytics

Leadership

Education

College degree or equivalent

AIC/CPCU designation preferred

Job description

Northwest Partners LLC is seeking an experienced Claims Manager to lead and develop a team of seven claims professionals, oversee complex claims, and ensure regulatory compliance and customer service excellence. The role focuses on casualty claims with strong Auto Physical Damage expertise in a commercial insurance setting.

You will guide coverage, reserving, negotiation, and settlement while partnering with underwriting, legal, SIU, and counsel on high-exposure matters, conducting audits and