Claims Manager

Northwest Partners LLC; Wooster (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

Northwest Partners LLC is seeking an experienced Claims Manager to lead and develop a team of seven claims professionals, oversee complex claims, and ensure regulatory compliance and customer service excellence. The role focuses on casualty claims with strong Auto Physical Damage expertise in a commercial insurance setting.

You will guide coverage, reserving, negotiation, and settlement while partnering with underwriting, legal, SIU, and counsel on high-exposure matters, conducting audits and

Qualifications

• 10+ years of casualty claims experience with increasing responsibility.
• Proven experience leading and developing claims professionals.
• Strong Auto Physical Damage claims experience in a commercial environment.
• Experience handling complex, high-exposure, and litigated claims.
• Knowledge of reserving, coverage analysis, negotiation, valuation, and settlement.
• Experience with independent adjusters, coverage counsel, Legal, and SIU.
• Understanding of insurance regulations and claims compliance.
• Excellent communication, leadership, analytical, and decision‑making skills.
• College degree or equivalent experience.
• AIC or CPCU designation preferred.

Responsibilities

• Lead, coach, and develop a team of 7 Claims professionals.
• Oversee complex, high-exposure, and litigated claims from investigation through resolution.
• Provide guidance on coverage, reserving, valuation, negotiation, and settlement.
• Review claims for quality, compliance, accuracy, and reserves.
• Partner with Underwriting, Legal, SIU, agents, insureds, and counsel on complex claims.
• Conduct claims audits and identify process improvements.
• Support recruitment, onboarding, training, and performance management of the team.
• Monitor team workloads, performance metrics, and regulatory compliance.
• Participate in mediations, pre-trials, trials, and complex claim reviews as required.

Skills

Casualty leadership

APD experience

Complex claims

Reserving

Coverage analysis

Negotiation

Regulatory compliance

Communication

Analytics

Leadership

Education

College degree or equivalent

AIC/CPCU designation preferred

Job description

About The Role

Northwest Partners is supporting a leading insurance organization in its search for an experienced Claims Manager to lead and develop a team of Claims Adjusters and Senior Claims Representatives, oversee complex claims, and ensure high-quality claims handling, regulatory compliance, and customer service excellence.The ideal candidate will bring strong casualty claims experience, proven people leadership, and must have Auto Physical Damage claims experience, along with a background in complex claims, reserving, coverage, litigation, and claims resolution.

What You'll Do

• Lead, coach, and develop a team of 7 Claims professionals.

• Oversee complex, high-exposure, and litigated claims from investigation through resolution.

• Provide guidance on coverage, reserving, valuation, negotiation, and settlement.

• Review claims for quality, compliance, accuracy, and appropriate reserves.

• Partner with Underwriting, Legal, SIU, agents, insureds, and counsel on complex claims.

• Conduct claims audits and identify opportunities for process and performance improvement.

• Support recruitment, onboarding, training, and performance management of the team.

• Monitor team workloads, performance metrics, and regulatory compliance.

• Participate in mediations, pre-trials, trials, and complex claim reviews as required.

What We're Looking For

• 10+ years of casualty claims experience with increasing responsibility.

• Proven experience leading and developing claims professionals.

• Strong Auto Physical Damage claims experience, ideally within a commercial insurance environment.

• Experience handling complex, high-exposure, and litigated claims.

• Strong knowledge of reserving, coverage analysis, negotiation, valuation, and settlement practices.

• Experience working with independent adjusters, coverage counsel, Legal, and SIU.

• Strong understanding of insurance regulations and claims compliance.

• Excellent communication, leadership, analytical, and decision‑making skills.

• College degree or equivalent experience.

• AIC or CPCU designation highly preferred.

Declaimer: All candidates will be asked to briefly show a government‑issued ID on video during the first interview. This step protects the integrity of the hiring process given the rise in applicant impersonation and employment fraud.

Benefits Include:
Health Insurance, Vision Insurance, Dental Insurance, Short term Disability, Long-term Disability, Life Insurance, Education Benefits and more.

About Northwest Partners

Northwest Partners is an equal opportunity employer. At Northwest Partners we are dedicated to moving at the speed of innovation. We work with clients across the globe to provide exceptional knowledge, talent, and resources. As a trusted partner, we merge the client's vision with our expertise to deliver powerful results. Northwest Partners is known for building and managing elite teams in technology across diverse industries. Our mission is to empower every talent and every client to achieve more.