Claims Manager II – Excess & Commercial Casualty

Liberty Mutual Fire Insurance Co.; Boston (MA); On-site; USD 130,000 - 180,000; Full time

Job summary

Liberty Mutual has an immediate opening for a Claims Manager II in our Commercial Insurance Casualty leadership. The Claims Manager II plans, organizes, and directs the Commercial Casualty claims handling activities within an Excess Claims team, aiming for superior outcomes through workforce management, quality service, and the use of data analytics and processes.

The role requires 7+ years of related experience, a Bachelor's degree, and advanced knowledge of Commercial Claims, with leadership

Qualifications

• Advanced knowledge of Commercial Claims (Excess and Specialized, General Liability, Environmental, etc.), claims investigation, coverage evaluation, loss assessment, reserving, insurance legal & regulatory environment, claims processes, applications/systems and procedures, medical terminology, and finance.
• Demonstrated ability to direct the work of others, implement strategies and plans created by senior leaders, develop staff, and achieve goals/objectives the right way
• Other skills required include: planning/organizing work, communication (listening, delivering complex messages, gaining support, promoting collaboration, etc.), diplomacy/tact, business/financial acumen, and adaptability
• Bachelor's degree or equivalent and 7+ years of progressively more responsible related work experience
• Claims Management experience preferred.
• Complex Commercial Casualty claims experience required.

Responsibilities

• Manages team to ensure that adequate resources and technical skills exist to handle complex, high-exposure Excess claims in accordance with Company service standards and expectations.
• Drive a culture of urgency, accountability, disciplined collaboration, and clear communication.
• Partner effectively with internal and external stakeholders - including Underwriting, Legal, Reinsurance, Brokers, Insureds, Counsel - to align on claim strategy and achieve optimal outcomes.
• Model strong leadership and decision-making in a dynamic environment where priorities, exposures, and stakeholders' needs can shift quickly.
• Actively attracts, develops, and engages talented claims employees while simultaneously addressing employees who are not meeting expectations.
• Focuses staff on continuous improvement, engaging in the transformation and sustainability efforts, looking for ways to build capabilities, and driving organizational effectiveness.
• Participates in short to medium-term strategic business planning.
• Reviews and approves, within assigned authority limits, claim expenses and settlements that exceed the claims employee's authority level appropriately refers claim expenses and settlements that exceed personal authority limits for approval.
• Monitors and evaluates the claims reserve practices within the office and ensures that actual reserves are accurate and established promptly.
• Prepares and distributes management reports analyzing and documenting office operations and performance identifies, analyzes and reports on claims processing trends and issues.
• Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor the company's compliance with state and federal legislation.

Skills

Commercial Claims

Leadership

Data analytics

Education

Bachelor's degree

Job description

Liberty Mutual has an immediate opening for a Claims Manager II in our Commercial Insurance Casualty leadership. The Claims Manager II plans, organizes, and directs the Commercial Casualty claims handling activities within an Excess Claims team, aiming for superior outcomes through workforce management, quality service, and the use of data analytics and processes.

The role requires 7+ years of related experience, a Bachelor's degree, and advanced knowledge of Commercial Claims, with leadership