Claims Manager - Estimator

Career Crunch; Walled Lake (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Career Crunch is seeking a Claims Manager / Estimator to prepare accurate repair estimates using Xactimate after on-site inspections for water, fire, hail, wind, and other disaster-related claims.

You will manage Third-Party Administrator (TPA) losses, follow program guidelines, and advise insurance carriers. The role covers a primary geographic territory with potential cross-territory assignments based on demand.

Qualifications

• Xactimate proficiency is required; certifications preferred.
• Understanding of insurance carrier requirements and TPAs.
• Strong written communication and empathy during high-stress situations.
• Familiarity with claim documentation and software tools.
• Valid driver''s license and clean driving record.

Responsibilities

• Inspect sites to prepare repair estimates using Xactimate.
• Review peer estimates and approve supplements.
• Lead project handovers with accounting and project management.
• Explain estimates to insurers and TPAs to secure profitable jobs.
• Handle emergency requests during business hours.
• Log updates in DASH, Xactanalysis, and TPA databases.
• Participate in a 24-hour on-call rotation every 12–14 weeks.

Skills

Industry Knowledge

Written Communication

Customer Service

Education

High School Diploma or GED plus valid driver''s license

Tools

Xactimate

MS Office

Matterport 3D

DASH

Xactanalysis

Job description

• The Claims Manager / Estimator writes accurate property repair estimates using Xactimate software based on on-site inspections for water, fire, hail, wind, and other disaster-related claims.
• In this role, you manage Third-Party Administrator (TPA) losses, fulfill specific program guidelines, and act as a consultant for insurance carriers.
• You are assigned a primary geographic territory but may cross territories based on demand.

Day-to-Day Responsibilities:

• Estimate & Supplement Management: Inspect sites to create repair estimates. Review peer estimates internally and process supplement approval requests submitted by Project Managers.
• Project Handovers: Lead kick-off meetings with the accounting and project management teams before handing off the project to ensure structural alignment. Complete the "Baton Pass" to the customer, explain work authorizations, and collect signed paperwork.
• Financial & Insurance Logistics: Review financial documents, collect deductibles prior to repair starts, and explain estimates clearly to insurance adjusters, carriers, and TPAs to secure profitable jobs.
• Emergency (EMG) Response: Handle incoming emergency requests during business hours (such as tree removal, board-ups, and tarping). Deploy response teams and explain the process to clients over the phone.
• Documentation & Tech: Routinely use Matterport 3D scanning technology and meticulously log file updates in DASH, Xactanalysis, and TPA databases.
• On-Call Rotation: Participate in a 24-hour emergency on-call rotation once every 12–14 weeks. This requires weekend/evening availability and a maximum sense of urgency.

Required Qualifications & Skills:

• Xactimate Expertise: Prior experience using Xactimate software is strictly required. Level 1 or Level 2 certifications are preferred but not mandatory.
• Industry Knowledge: Understanding of insurance carrier requirements and TPA program guidelines is preferred. IICRC property restoration certifications are a plus.
• Education & Licensing: High school diploma or G.E.D. equivalent alongside a valid driver's license with a satisfactory driving record.
• Soft Skills: Exceptional written communication and empathetic customer service skills to support property owners under high-stress conditions.
• Software Literacy: Professional familiarity with standard smartphone applications, databases, and Microsoft Office (Word, Excel, Outlook).