Claims Intern

Acuity Insurance; Sheboygan (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) contribution

Vision insurance

Employee assistance program

Job summary

Acuity Insurance is seeking a Claims Intern to promptly investigate assigned claims to determine specifics surrounding a loss and provide superior customer service to all involved parties. You will obtain information via phone, fax, and email from agents, doctors, attorneys, and other external parties, and determine coverage, liability, and reserves.

Current college student in a four-year program, with entry-level customer service experience preferred.

Qualifications

• Currently enrolled in college pursuing a four-year degree.
• Entry level; customer service experience preferred.
• Excellent written and verbal communication skills.
• Ability to work independently and in collaboration with others.

Responsibilities

• Proactively investigate, evaluate and resolve assigned auto physical damage and basic liability losses.
• Demonstrate superior communication and customer service skills in all aspects of the position.
• Accurately evaluate policy coverage by applying claims facts to the policy terms.
• Identify potentially fraudulent claims and refer suspect claims to the SIU.
• Maintain file documentation and proper management of pending claims.
• Learn basic legal concepts relevant to jurisdictions and conduct independent research.

Skills

Customer service

Communication skills

Organizational skills

Typing

Tech literacy

Analytical thinking

Independent work

Team collaboration

Education

Pursuing a four-year degree

Tools

MS Office

Claims system

Email

Job description

Acuity is seeking a Claims Intern to promptly investigate assigned claims to determine specifics surrounding a loss. This includes providing superior customer service to all involved parties, as well as obtaining information via phone, fax and email from agents, doctors, attorneys and other external parties involved in the claim. In this role you will preform an investigation and evaluation process by determining coverage under the insurance policy, evaluating liability, assessing damages, and forecasting reserves.

ESSENTIAL FUNCTIONS:

• Proactively investigate, evaluate and resolve assigned auto physical damage and basic liability losses.
• Demonstrate superior communication and customer service skills in all aspects of the position. Place emphasis on meaningful correspondence and timely initial contact with parties involved in the claim.
• Accurately evaluate policy coverage by applying claims facts to the policy contract terms.
• Understand basic reserving concepts and consistently forecast and monitor reserves, while adhering to Acuity's reserve philosophy.
• Thoroughly investigate assigned claims to determine coverage, subrogation, and fraud by conducting phone interviews, obtaining recorded statements, securing photos, and obtaining written reports and/or documents.
• Identify potentially fraudulent claims and promptly refer suspect claims to the Special Investigations Unit (SIU).
• Maintain a personal follow-up task on all claim files to assure efficient claim file organization and proper management of pending claims.
• Provide consistent and accurate file documentation with use of activity log entries, claims system screen updates, imaged documentation, the queue, and calendar system.
• Learn basic legal and statutory concepts of the applicable jurisdictions.
• Utilize sound judgment and discretion with settlement authority to properly and effectively resolve claims through negotiation, settlement, or denial.
• Maintain a positive attitude.
• Represent Acuity in a professional manner.
• Have ability to conduct independent research.
• Regular and predictable attendance.
• Performs other duties as assigned.

EDUCATION:

Currently enrolled in college, pursuing a four-year degree, preferably in a business related major.

EXPERIENCE:

Entry Level. Customer Service Experience Preferred.

OTHER QUALIFICATIONS:

• Ability and willingness to provide quality customer service.
• Excellent written and verbal communication skills.
• Organizational and time management skills.
• Thorough understanding of personal computing, typing skills, and technology.
• Strong analytical and creative problem solving abilities.
• Ability to work both independently and in collaboration with others.

*Acuity does not sponsor applicants for U.S. work authorization.*

*This job is classified as non-exempt.*

• For internships, Acuity offers a generous 401(k) contribution, vision insurance, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process.

*We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.*

*If you have a disability and require reasonable accommodations to apply or during the interview process, please contact our Talent Acquisition team at [e-mail]. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.*