Transportation Adjuster

Acrisure; Oak Ridge (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Generous paid time off

401(k) plan with immediate vesting

Paid maternity and paternity leave

Job summary

A leading global fintech company is seeking an experienced claims adjuster to manage litigated and non-litigated claims. You will be responsible for investigating and settling claims efficiently while maintaining compliance with regulations. An active adjuster license is required, with a preference for those holding licenses in Florida or Texas. The role demands strong analytical and negotiation skills along with exceptional attention to detail. Join a collaborative environment to grow and support the community through impactful work.

Qualifications

• 5+ years in Heavy Commercial Auto/Bodily Injury claims handling.
• Must hold an active adjuster license.
• Exposure to litigated claims is essential.

Responsibilities

• Handle litigated and non-litigated claims.
• Investigate, evaluate, negotiate, and settle claims efficiently.
• Ensure compliance with regulations and policies.

Skills

Claims negotiation

Analytical thinking

Time management

Attention to detail

Verbal communication

Education

High school Diploma or equivalent

Tools

Basic computer skills

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Essential Duties and Responsibilities

• Handles litigated and non-litigated claims, including Auto Physical Damage (APD) and Cargo claims, from start to finish.
• Manages a diverse caseload from across the U.S., ensuring timely and effective settlements while maintaining high professional standards.
• Caseload: 100-120 claims, with 30% involving litigated files.
• Handle claims related to commercial auto incidents, including physical damage and liability claims.
• Investigate, evaluate, negotiate, and settle claims efficiently.
• Manage both litigated and non-litigated claims.
• Ensure compliance with relevant regulations and company policies.
• Maintain detailed documentation for each claim.
• Collaborate with internal and external stakeholders to drive successful claim outcomes.

Additional Responsibilities

• Mandatory one-week onsite training at US Admin HQ in Knoxville, TN (travel and accommodations fully covered).
• Mentor less experienced co-workers to develop their understanding of procedures, state laws, and help others improve their claims handling ability.
• Other duties may be assigned.

Qualifications

• High school Diploma or equivalent is required.
• 5+ years in Heavy Commercial Auto/Bodily Injury claims handling or a similar role.
• Experience with APD and Cargo claims is a huge plus; a mix of both carrier and TPA experience is acceptable, however carrier experience is highly preferred.
• Litigation experience is not required but preferred. Exposure to litigated claims is essential.
• Must hold an active adjuster license; multi-jurisdictional a plus. Licenses in Florida (FL) and/or Texas are required. California (CA) is ideal and may replace the need for FL/TX licenses.
• Strong understanding of commercial auto/trucking insurance principles.
• Strong organizational skills, attention to detail and the ability to multi-task and prioritize work are required.
• Analytical thinking skills are needed to properly evaluate complex claims.
• A strong attention to detail is necessary as claims adjusters must carefully review documents and policies.
• Good verbal and written communication skills, as well as interpersonal skills are required; experience with negotiations, knowledge of litigation process is preferred but not required.
• Typing speed of 65+ WPM.
• Basic computer skills or the ability to quickly learn new software are required.
• A strong work ethic and time management skills are needed to efficiently handle a caseload ranging from minor to complex claims.
• Ability to establish and maintain good rapport with clients and claimants is needed.
• Ability to calculate figures is required.

Physical Demand

While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

Employee Benefits

• Physical Wellness: Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post‑offer verification processes related to the role and in accordance with applicable laws.

California Residents

Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud

Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.