Claims Intake Coordinator for Legal & Risk

ISA Certified Arborist; Norfolk (VA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401K

PTO

Job summary

Xylem Tree Experts in Norfolk, VA is seeking a Claims Intake Specialist to receive and document initial claims, coordinate with internal teams and external partners, and ensure accurate intake and record-keeping. You will help maintain confidentiality and support process improvements.

The role requires occasional travel and a background check. The employer offers health insurance, 401K, and PTO with standard onboarding and compliance with EEO guidelines.

Qualifications

• Receive, review, and document incoming claims in a timely and accurate manner.
• Gather required claim information from internal stakeholders, field teams, vendors, customers.
• Enter and maintain claim details, supporting documentation, notes, and status updates.
• Ensure claim files are complete, organized, and properly categorized.
• Communicate with internal and external partners regarding intake needs.
• Track claim activity, deadlines, and missing information to support timely processing.
• Review intake information for accuracy and potential issues.
• Assist with reports and documentation related to claims activity.
• Maintain confidentiality of sensitive information in accordance with policies.
• Support continuous improvement of claim intake processes.

Responsibilities

• Receive, review, and document incoming claims in a timely and accurate manner.
• Gather required claim information from internal stakeholders, field teams, vendors, customers.
• Enter and maintain claim details, supporting documentation, notes, and status updates.
• Ensure claim files are complete, organized, and properly categorized for review and resolution.
• Communicate with internal departments and external partners regarding intake needs.
• Track claim activity and deadlines to support timely processing.
• Review intake information for accuracy and potential issues requiring escalation.
• Assist with preparing reports and documentation related to claims activity.

Tools

Claims management system

Job description

Xylem Tree Experts in Norfolk, VA is seeking a Claims Intake Specialist to receive and document initial claims, coordinate with internal teams and external partners, and ensure accurate intake and record-keeping. You will help maintain confidentiality and support process improvements.

The role requires occasional travel and a background check. The employer offers health insurance, 401K, and PTO with standard onboarding and compliance with EEO guidelines.