Claims Innovation & Customer Experience

Mapfre; Webster, Northern (MA, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Mentorship

Networking opportunities

Professional development

Job summary

Mapfre offers a paid 10-week Summer Internship Program in the Claims area, running June 7 to August 13, 2027. As a Claims Innovation Intern, you will shadow professionals, observe real-world scenarios in office and field settings, and work on a project that enhances processes and customer experience.

You'll gain insight into auto damage, coverage reviews, and technology like Guidewire, while developing skills through mentorship and professional development opportunities.

Qualifications

• Rising Junior or Senior pursuing a Bachelor's degree
• Majoring in Business, Finance, Accounting, Analytics, Information Systems, Computer Science, or a related field.
• Strong communication, collaboration, and problem-solving skills.
• Interest in business, technology, analytics, customer experience, or insurance.
• Coding, programming, or data analytics experience is a plus.

Responsibilities

• Shadow Claims professionals across multiple functions and specialties.
• Observe real-world claim situations and customer interactions in office and field environments.
• Gain exposure to auto physical damage, coverage reviews, liability investigations, and Claims technology, including Guidewire.
• Identify opportunities to improve processes and customer experiences.
• Collaborate on an innovation-focused project with Claims professionals.
• Participate in mentorship, networking, and professional development opportunities.

Skills

Communication

Collaboration

Problem-solving

Data analytics

Education

Bachelor's degree

Tools

Guidewire

Job description

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Summer 2027 Internship Program | June 7 - August 13, 2027

Launch Your Career with Mapfre

Looking for an internship that combines business, technology, customer experience, and innovation?

Join Mapfre's paid 10-week Summer Internship Program and gain hands-on experience inside one of the most critical areas of the insurance industry: Claims.

As aClaims Innovation Intern, you'll experience far more than a traditional claims internship. You'll spend time alongside Claims professionals, observe real-world customer interactions, explore field operations, and learn how technology supports the claims process. Most importantly, you'll bring your own perspective to help identify opportunities to improve processes, enhance the customer experience, and support innovative ways of working.

If you're curious about how business, analytics, technology, and customer-focused problem solving come together, this internship offers a unique opportunity to learn, contribute, and make an impact.

What You'll Do

• Shadow Claims professionals across multiple functions and specialties.
• Observe real-world claim situations and customer interactions in both office and field environments.
• Gain exposure to auto physical damage, coverage reviews, liability investigations, and Claims technology, including Guidewire.
• Identify opportunities to improve processes and customer experiences.
• Collaborate on an innovation-focused project with Claims professionals.
• Participate in mentorship, networking, and professional development opportunities.

What We're Looking For

• Rising Junior or Senior pursuing a Bachelor's degree
• Majoring in Business, Finance, Accounting, Analytics, Information Systems, Computer Science, or a related field.
• Strong communication, collaboration, and problem-solving skills.
• Interest in business, technology, analytics, customer experience, or insurance.
• Coding, programming, or data analytics experience is a plus.

What You'll Gain

• Real-world exposure to Claims careers and field operations.
• Experience at the intersection of business, technology, customer experience, and innovation.
• Mentorship, networking, and professional development opportunities.
• The chance to contribute ideas that can help improve how work gets done.

Make an impact, gain valuable experience, and help shape the future of Claims.

Why Choose Mapfre?

At Mapfre, interns don’t just observe—they contribute. You'll gain hands-on experience, work alongside experienced professionals, and develop skills that can help shape your future career path.

Mapfre is a leading global insurance company with operations in38 countries. As the largest auto and home insurer in Massachusetts, we combine international strength with deep local expertise. Our culture is built on collaboration, integrity, innovation, and continuous learning, creating an environment where emerging talent can grow, contribute, and thrive.

Pay Transparency:

The typical starting pay range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Pay Range

: $20.00 - $22.00/hr

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Nearest Major Market: Worcester
Job Segment: Claims, Liability, Summer Internship, Intern, Information Systems, Insurance, Entry Level, Technology