Claims Representative Intern

Mapfre; Webster (MA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Mentorship program

Professional development

Job summary

Mapfre invites a Summer Internship for a Claims Intern in Massachusetts. You will work with experienced professionals to learn how insurance claims are investigated and resolved, gaining hands-on experience on meaningful projects.

Responsibilities include assisting with auto claims, supporting coverage reviews, and communicating with customers and repair facilities, while leveraging Guidewire and other claims tools. The program emphasizes mentorship and professional development.

Qualifications

• Pursuing Bachelor's or Master's degree in a related field.
• Strong communication and customer-service orientation.
• Interest in business, analytics, or insurance concepts.

Responsibilities

• Assist with auto physical damage claims and investigations.
• Support coverage reviews and liability investigations.
• Communicate with customers, repair facilities and stakeholders.
• Research claim information and maintain documentation.
• Utilize claims technology, including Guidewire.
• Participate in networking and mentorship activities.

Skills

Communication skills

Interpersonal skills

Attention to detail

Problem solving

Multi-tasking

Customer focus

Interest in analytics

Team experience

Active learning

Insurance industry interest

Education

Pursuing Bachelor's degree

Pursuing Master's degree

Tools

Microsoft Office

Job description

Launch Your Career with Mapfre

Join Mapfre's 10-week paid Summer Internship Program (June 7 - August 13, 2027) and gain hands-on experience, professional mentorship, and valuable exposure to the insurance industry while working on meaningful projects.

As a Claims Intern, you'll work alongside experienced professionals, develop business and customer service skills, and learn how insurance claims are investigated and resolved.

What You'll Do

• Assist with auto physical damage claims.
• Support coverage reviews and liability investigations.
• Communicate with customers, repair facilities, and other stakeholders.
• Research claim information and maintain documentation.
• Utilize claims technology, including Guidewire.
• Participate in networking, mentorship, and professional development activities.

What We're Looking For

Education

Currently enrolled as:

• A rising Junior or Senior pursuing a Bachelor's degree, or
• A Master's degree student.

Preferred majors include Business, Finance, Accounting, Analytics, Information Systems, Computer Science, or related fields.

Skills & Qualifications

• Strong communication and interpersonal skills.
• Customer-focused with strong attention to detail.
• Eager to learn and solve problems.
• Ability to manage multiple priorities in a fast-paced environment.
• Interest in business, analytics, customer experience, or insurance.

Preferred

• Customer service, retail, office, or call center experience.
• Experience working on teams, student organizations, or group projects.
• Familiarity with Microsoft Office.

What You'll Gain

• Hands-on experience in a Fortune 500 insurance environment.
• One-on-one mentorship from industry professionals.
• Professional development and networking opportunities.
• Exposure to claims operations and business processes.
• Consideration for future internship or full-time opportunities with Mapfre.

Why Choose Mapfre?

At Mapfre, interns don't just observe—they contribute. You'll gain hands-on experience, work alongside experienced professionals, and develop skills that can help shape your future career path.

Mapfre is a leading global insurance company with operations in 38 countries. As the largest auto and home insurer in Massachusetts, we combine international strength with deep local expertise. Our culture is built on collaboration, integrity, innovation, and continuous learning, creating an environment where emerging talent can grow, contribute, and thrive.

Pay Transparency

The typical starting pay range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Pay Range

$20.00 - $22.00/hr