Claims HMO - Trainer 140-1019

CommunityCare, Inc.; Tulsa, Northern (OK, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

CommunityCare, Inc. is seeking a Training Specialist for the Claims department to design, deliver, and maintain training content for non-exempt staff. You will oversee content development, coordinate specialists, and measure progress of new hires.

You will also support current employees with ongoing training needs, contribute to process improvements, and help ensure training aligns with policies and procedures. This role requires strong communication and organizational skills.

Qualifications

• High school diploma or equivalent; associates degree preferred.
• 2 years’ trainer or related experience; claims knowledge a plus.
• Experience with content development and training platforms.
• Certification from talent/training associations is a plus.

Responsibilities

• Deliver and develop training content for learners.
• Create training workflows and documentation.
• Maintain training content database and keep it current.
• Assist new hires post-training with coaching and support.
• Assist in production tasks as needed.
• Conduct post-training surveys and adapt based on feedback.
• Monitor training impact on employee performance.
• Develop additional workflows and training materials.
• Perform other duties as assigned.

Skills

Communication

Problem analysis

Instructional design

Mentoring

Time management

Education

High school diploma

Associates degree preferred

Training certification a plus

Tools

MS Office

Learning platforms

Content development tools

Job description

JOB SUMMARY:

Responsible for training of all non-exempt personnel in the Claims department on procedures, policies, and mode of operations. This will be done by directly delivering content, developing content for learning, arranging for specialists to deliver content and by measuring the progress of the new hire. The trainer will also assist current employees with residual training needs or training on new processes, procedures or products.

KEY RESPONSIBILITIES:

• Represent the company in a positive and supportive manner for newly hired employees while producing newly trained employees that are capable of succeeding in their new role.
• Responsible for developing training workflows, strategies and other training documentation.
• Maintain a training database of all training content and ensure it stays current
• Assist new hires post-training through side-by-side observation or in additional classroom support.
• Assist in a production capacity as needed
• Conduct employee surveys on training experience and adapt as necessary based on feedback.
• Monitor employee performance and response to training.
• Assist in developing workflows and other training documentation.
• Perform other duties as assigned.

QUALIFICATIONS:

• Excellent verbal and written communication skills
• Ability to analyze problems and strategize for better solutions
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Excellent interpersonal skills and communication with all levels of management
• Able to multitask, prioritize and manage time efficiently. Ability to work with little supervision
• Encouraging to team and staff: ability to mentor and lead
• Successful completion of Health Care Sanctions background check.
• Strong computer skills especially with Microsoft Office products
• Strong technical acumen

EDUCATION/EXPERIENCE:

• High school diploma or equivalent required, Associates degree in Education, Business, Human Resources or related field is preferred
• Certification from talent and training associations a plus
• Two (2) years’ previous experience as a trainer, corporate training specialist, teacher or related position. Each year of experience in claims processing may be substituted for not having previous training experience.