Claims HMO - Trainer 140-1019

CommunityCare HMO Inc.; Tulsa (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

CommunityCare HMO Inc. is seeking a Training Specialist for the Claims department to deliver and develop comprehensive training content for new hires and existing staff. The role includes measuring progress, supporting through classroom and side-by-side coaching, and adapting programs based on feedback.

Ideal candidates will have strong communication, instructional design skills, and the ability to mentor teammates while managing multiple training projects in a healthcare environment.

Qualifications

• High school diploma or equivalent required; associates degree preferred.
• Two years' prior trainer experience; experience in healthcare claims training is a plus.
• Certification from talent and training associations is a plus.

Responsibilities

• Represent the company positively for new hires and ensure they become productive in their roles.
• Develop training workflows, strategies and training documentation.
• Maintain a training content database and keep it current.
• Assist new hires post-training through side-by-side observation or classroom support.
• Provide additional production support as needed.
• Conduct employee surveys on training experience and adapt based on feedback.
• Monitor trainee performance and response to training.
• Develop workflows and other training documentation.
• Perform other duties as assigned.

Skills

Verbal & written communication

Analytical thinking

Instructional design

Interpersonal skills

Mentoring & leadership

Time management

Technical aptitude

MS Office proficiency

Compliance knowledge

Education

High school diploma or equivalent

Associates degree in Education, Business, HR or related field

Talent/training certification

Tools

Microsoft Office

Learning Management Systems

Content development tools

Job description

Job Summary

Responsible for training of all non-exempt personnel in the Claims department on procedures, policies, and mode of operations. This will be done by directly delivering content, developing content for learning, arranging for specialists to deliver content and by measuring the progress of the new hire. The trainer will also assist current employees with residual training needs or training on new processes, procedures or products.

Job Summary

Responsible for training of all non-exempt personnel in the Claims department on procedures, policies, and mode of operations. This will be done by directly delivering content, developing content for learning, arranging for specialists to deliver content and by measuring the progress of the new hire. The trainer will also assist current employees with residual training needs or training on new processes, procedures or products.

Key Responsibilities

• Represent the company in a positive and supportive manner for newly hired employees while producing newly trained employees that are capable of succeeding in their new role.
• Responsible for developing training workflows, strategies and other training documentation.
• Maintain a training database of all training content and ensure it stays current
• Assist new hires post-training through side-by-side observation or in additional classroom support.
• Assist in a production capacity as needed
• Conduct employee surveys on training experience and adapt as necessary based on feedback.
• Monitor employee performance and response to training.
• Assist in developing workflows and other training documentation.
• Perform other duties as assigned.

Qualifications

• Excellent verbal and written communication skills
• Ability to analyze problems and strategize for better solutions
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Excellent interpersonal skills and communication with all levels of management
• Able to multitask, prioritize and manage time efficiently. Ability to work with little supervision
• Encouraging to team and staff: ability to mentor and lead
• Successful completion of Health Care Sanctions background check.
• Strong computer skills especially with Microsoft Office products
• Strong technical acumen

Education/Experience

• High school diploma or equivalent required, Associates degree in Education, Business, Human Resources or related field is preferred
• Certification from talent and training associations a plus
• Two (2) years' previous experience as a trainer, corporate training specialist, teacher or related position. Each year of experience in claims processing may be substituted for not having previous training experience.

CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin