Claims & Estimating Coordinator — Restoration Services

SERVPRO® of Hurst-Euless-Bedford; Grapevine (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

SERVPRO Team Shaw is seeking an organized insurance claims administrator to support our rapid growth in the DFW market. This role focuses on assembling claim files, generating estimates, and coordinating with insurance carriers to keep customers informed.

Ideal candidates have 2+ years in an admin role, experience with Xactimate, strong communication, and a customer-first mindset. We offer a competitive pay rate and opportunities to advance within a growing restoration company.

Qualifications

• 2+ years of administrative or office-related experience.
• 2+ years of insurance-related experience using Xactimate is preferred.
• Experience with writing estimates, job file processes, and quality assurance a plus.
• Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus.
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times.
• Polite, confident, and excellent customer service skills, including listening and questioning skills.

Responsibilities

• Handle estimate preparation for customers and insurance through insurance software and prepare job file reports.
• Manage claim file closure by completing and executing job file documentation for insurance and/or customer.
• Coordinate and manage claim disputes with Insurance Carriers.
• Keep adjusters informed with clear and transparent communication for maximum comfort.
• Ensure integrity of files and that jobs are closed out properly and ready for invoicing.
• Manage escalated customer issues and provide resolutions.
• Coordinate and manage the customer experience through their insurance claim.

Skills

Administrative experience

Insurance claims

Xactimate

Communication skills

Customer service

Tools

Xactimate

Insurance software

Job description

SERVPRO Team Shaw is seeking an organized insurance claims administrator to support our rapid growth in the DFW market. This role focuses on assembling claim files, generating estimates, and coordinating with insurance carriers to keep customers informed.

Ideal candidates have 2+ years in an admin role, experience with Xactimate, strong communication, and a customer-first mindset. We offer a competitive pay rate and opportunities to advance within a growing restoration company.