Construction & Restoration Coordinator

SERVPRO® of Hurst-Euless-Bedford; Grapevine (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

SERVPRO Team Shaw is seeking an organized insurance claims administrator to support our rapid growth in the DFW market. This role focuses on assembling claim files, generating estimates, and coordinating with insurance carriers to keep customers informed.

Ideal candidates have 2+ years in an admin role, experience with Xactimate, strong communication, and a customer-first mindset. We offer a competitive pay rate and opportunities to advance within a growing restoration company.

Qualifications

• 2+ years of administrative or office-related experience.
• 2+ years of insurance-related experience using Xactimate is preferred.
• Experience with writing estimates, job file processes, and quality assurance a plus.
• Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus.
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times.
• Polite, confident, and excellent customer service skills, including listening and questioning skills.

Responsibilities

• Handle estimate preparation for customers and insurance through insurance software and prepare job file reports.
• Manage claim file closure by completing and executing job file documentation for insurance and/or customer.
• Coordinate and manage claim disputes with Insurance Carriers.
• Keep adjusters informed with clear and transparent communication for maximum comfort.
• Ensure integrity of files and that jobs are closed out properly and ready for invoicing.
• Manage escalated customer issues and provide resolutions.
• Coordinate and manage the customer experience through their insurance claim.

Skills

Administrative experience

Insurance claims

Xactimate

Communication skills

Customer service

Tools

Xactimate

Insurance software

Job description

SERVPRO Team Shaw - Ranked 2024 #4 Fastest Growing Mid-Market Company in DFW & #69 Fastest Growing Private Restoration/Construction Company in the Country

SERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the DFW and Texas. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more.

Do you love helping people through difficult situations?

We're seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.

Primary Responsibilities

• Handle Claim putting together job files assimilate and validate that all documentation has been received from the field


• Put together estimates for customers and insurance through insurance software and prepare job file reports as needed


• Handle job close-outs by completing and executing job file documentation for insurance and/or customer


• Coordinate and manage any claim disputes with Insurance Carriers


• Handle insurance claims, etc., are handled with care and ensure customers are satisfied with Team Shaw service with no gaps in communication


• Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims


• Handle assoicated jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing


• Manage escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions


• Providing coordination and process management for the customer through their insurance claim

Position Requirements

• 2+ years of administrative or office-related experience


• 2+ years of insurance-related experience using Xactimate is preferred


• Experience with writing estimates, job file processes, and quality assurance a plus


• Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus


• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times


• Polite, confident, and excellent customer service skills, including listening and questioning skills