Claims Director - Professional Liability

CRC Insurance Services, Inc.; Connecticut; Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

CRC Group seeks an experienced claims leader to oversee open claims, drive communication with carrier partners and brokers, and translate claims intelligence into stronger underwriting decisions. The role focuses on improving portfolio performance and service quality through strategic oversight.

The candidate will manage complex cases, mentor teams, and coordinate with risk management and underwriting to implement effective processes and governance.

Qualifications

• Bachelor's degree in Business, Insurance, or related field.
• 5+ years of leadership experience in a claims management capacity.
• Experience with professional liability, general liability, or other specialty liability claims.

Responsibilities

• Develop and implement strategic plans and policies for claims operations to ensure compliance and efficiency.
• Provide leadership and guidance to claims managers and teams, fostering a culture of high performance and continuous improvement.
• Oversee complex claims cases and ensure resolution aligns with company standards and regulatory requirements.
• Monitor claims metrics to identify trends, assess performance, and recommend process improvements.
• Collaborate with underwriting and risk management teams to align claims handling with organizational objectives.
• Manage department budgets, resources, and staffing to optimize operational effectiveness.
• Ensure compliance with state and federal regulations governing claims practices.

Skills

Leadership

Claims management

Strategic thinking

Communication

Analytical skills

Negotiation

Education

Bachelor's degree in Business, Insurance, or related field

Job description

Remote - New Jersey

Remote - Ohio

Remote - Tennessee

Remote - South Carolina

Remote - Pennsylvania

Remote - Florida

Remote - Texas

Remote - Delaware

Remote - Maryland

Remote - Georgia

Remote - Michigan

Remote - Virginia

Remote - North Carolina

Remote - Connecticut

Full time

R0000003174

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility ([e-mail]?subject=Accommodation%20request) (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

The position is responsible for maintaining active oversight of open claims and/or incident reports, driving regular communication with carrier claims departments and adjusters, and ensuring significant claim developments are promptly communicated to Negley management and underwriting personnel. The position is expected to dig into open files, challenge claim handling when appropriate, identify issues requiring escalation, and maintain continuous visibility into claim status, litigation strategy, reserves, settlement activity, coverage concerns, and emerging loss trends. Also serves as Negley's primary claims liaison with carrier partners, brokers, insureds, defense counsel, and other stakeholders. The role ensures claims intelligence is consistently translated into stronger underwriting decisions, improved account management, better service, and enhanced long-term portfolio performance.

KEY RESPONSIBILITIES:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Develop and implement strategic plans and policies for claims operations to ensure compliance and efficiency.
• Provide leadership and guidance to claims managers and teams, fostering a culture of high performance and continuous improvement.
• Oversee complex claims cases and ensure resolution aligns with company standards and regulatory requirements.
• Monitor claims metrics to identify trends, assess performance, and recommend process improvements.
• Collaborate with underwriting and risk management teams to align claims handling with organizational objectives.
• Manage department budgets, resources, and staffing to optimize operational effectiveness.
• Ensure compliance with state and federal regulations governing claims practices.
• Build and maintain relationships with key stakeholders, including reinsurers, legal teams, and external vendors.

EDUCATION AND EXPERIENCE

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in Business, Insurance, or related field.
• Demonstrated experience with professional liability, general liability, or other specialty liability claims.
• 5+ years of leadership experience in a claims management capacity.
• Proven track record of implementing strategic initiatives and process improvements in claims operations.

PREFERRED QUALIFICATIONS

• Experience with behavioral healthcare, healthcare liability, human services, or other specialty casualty risks.
• Knowledge of professional liability, general liability, directors and officers liability, sexual misconduct liability, and related specialty coverages.

FUNCTIONAL SKILLS

• Strong understanding of insurance coverage, litigation management, reserving, settlement strategy, defense counsel oversight, and claims operations.
• Experience working with insurance carrier claims departments, adjusters, brokers, insureds, and senior management.
• Proven ability to analyze claim information, identify material issues, drive follow-up, and communicate implications to underwriting and executive leadership.
• Strong leadership, judgment, negotiation, analytical, organizational, and written and verbal communication skills.
• Strategic thinking with a focus on operational efficiency and risk management.

The annual base salary for this position is $140,000 - $200,000.

Additional incentive pay is available for this position.

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) Pay Transparency Nondiscrimination Provision E-Verify (https://www.e-verify.gov/employees/employee-rights-and-responsibilities)

Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence.

Why CRC Group?

• Growth: Advance your career with our learning and leadership development programs.
• Innovation: Work in a forward-thinking environment that values new ideas.
• Community: Be part of a supportive team that celebrates success together.
• Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

Who We’re Looking For

We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.