Claims Customer Support Specialist

Arthur J. Gallagher & Co. (AJG); Statesboro (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Claims Customer Service Representative to provide exceptional service to clients via phone and written correspondence from our Statesboro, GA office. The role focuses on identifying customer needs, delivering accurate information, and resolving issues efficiently.

The ideal candidate will have at least a high school diploma, 1 year of customer service experience, and strong typing with basic computer skills. Proficiency in MS Office applications is preferred and beneficial.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of customer service experience.
• Strong typing skills and basic computer skills.

Responsibilities

• Provide customer service to a variety of customers via telephone and written communication.
• Service existing clients by identifying and assessing customer needs to achieve customer satisfaction.
• Respond to customer service inquiries, both verbal and written.
• Follow up on customer issues, research problems, and process documents necessary to ensure successful resolution.
• Provide accurate, valid, and complete information using the correct methods and tools.
• Handle calls and correspondence that are mostly routine, with occasional deviation from standard procedures.
• Maintain professionalism and build strong, positive relationships with clients.

Skills

Customer service

Communication skills

Attention to detail

Education

High school diploma or equivalent

1 year customer service experience

Tools

MS Excel

MS PowerPoint

Outlook

MS Word

Job description

Gallagher is seeking a Claims Customer Service Representative to provide exceptional service to clients via phone and written correspondence from our Statesboro, GA office. The role focuses on identifying customer needs, delivering accurate information, and resolving issues efficiently.

The ideal candidate will have at least a high school diploma, 1 year of customer service experience, and strong typing with basic computer skills. Proficiency in MS Office applications is preferred and beneficial.