Client Support & Solutions Specialist

Gallagher; Tulsa (OK); On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

People-first culture

Global reach/local impact

Job summary

Gallagher is seeking a Customer Service Representative to support customers by phone and in writing. You’ll assist with questions, resolve issues, and maintain accurate records to ensure quality service.

The role emphasizes clear communication, a patient approach, and careful documentation to support client trust and satisfaction. Requirements include a high school diploma and at least 1 year of customer service experience, plus strong typing and MS Office skills.

Qualifications

• High school diploma and at least 1 year of customer service experience.
• Strong typing and basic computer skills.
• Working knowledge of MS Office (Excel, PowerPoint, Outlook, Word).
• Good verbal communication skills.

Responsibilities

• Answer customer questions by phone, email, and other messages.
• Listen carefully to understand customer needs.
• Investigate issues and follow up until resolution.
• Share accurate information using the right tools and systems.
• Handle routine requests with problem-solving when needed.
• Keep records up to date and clear.
• Collaborate with colleagues to support customers.

Skills

Strong typing

Verbal communication

Professionalism

Customer service mindset

Education

High school diploma

Tools

MS Excel

MS PowerPoint

Outlook

MS Word

Job description

Gallagher is seeking a Customer Service Representative to support customers by phone and in writing. You’ll assist with questions, resolve issues, and maintain accurate records to ensure quality service.

The role emphasizes clear communication, a patient approach, and careful documentation to support client trust and satisfaction. Requirements include a high school diploma and at least 1 year of customer service experience, plus strong typing and MS Office skills.