Customer Care & Claims Specialist — Growth Opportunities

APCO Holdings, LLC; Norcross (GA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Opportunities for career growth

Supportive culture

Job summary

A leading automotive protection company located in Norcross, Georgia, is looking for a Customer Service Representative to provide excellent support to customers and partners. The role involves answering questions, handling inbound calls, and maintaining documentation. Strong customer service skills and a positive mindset are essential. Join a collaborative team that values growth and make an impact in customer service excellence.

Qualifications

• Strong customer service and communication skills, both written and verbal.
• Ability to handle fast-paced environments with attention to detail.
• Comfort with technology, including Microsoft Office and CRM systems.

Responsibilities

• Handle inbound calls from various stakeholders with empathy.
• Answer coverage and claims questions, or route calls appropriately.
• Maintain accurate documentation in internal systems.
• Follow up with key stakeholders to ensure seamless claims experience.
• Anticipate customer needs and resolve issues efficiently.

Skills

Customer service skills

Communication skills

Organizational skills

Technology comfort

Positive mindset

Education

College degree preferred

Tools

Microsoft Office

CRM systems

Job description

A leading automotive protection company located in Norcross, Georgia, is looking for a Customer Service Representative to provide excellent support to customers and partners. The role involves answering questions, handling inbound calls, and maintaining documentation. Strong customer service skills and a positive mindset are essential. Join a collaborative team that values growth and make an impact in customer service excellence.