Claims Customer Service Representative-$20/hr

TEKsystems; Enfield (CT); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Fully remote

Consistent schedule

Remote-first culture

Growth opportunities

Comprehensive training

Job summary

Symetra is hiring a Remote Claims Customer Service Representative to be the first point of contact for disability, life insurance, and claims-related inquiries. This fully remote role supports customers, employers, and partners with a focus on accurate documentation and positive experiences.

Responsibilities include handling calls, guiding claim status, and coordinating with internal teams to resolve issues while maintaining high service levels in a supportive, remote-first environment.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service, administrative support, call center, healthcare, insurance, or financial services experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, and basic Excel.
• Ability to navigate multiple computer systems simultaneously.

Responsibilities

• Answer incoming calls and emails from customers, employers, healthcare providers, and business partners.
• Assist with claim status inquiries, benefit information, required documentation, and next steps in the claims process.
• Accurately document customer interactions within internal systems.
• Research and resolve routine claim-related questions while ensuring a positive customer experience.
• Support claim processing by reviewing information for completeness and accuracy.
• Coordinate with Case Managers, Claims Specialists, and internal teams to address customer needs.
• Maintain service-level expectations and productivity goals.
• Handle confidential information with professionalism and discretion.
• Deliver empathetic, customer-focused support during sensitive situations.

Skills

Customer service experience

Communication skills

Problem solving

Remote work ability

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Remote Claims Customer Service Representative

Symetra | 100% Remote

Make an Impact. Help People. Build a Career.

Looking for more than just another customer service job?

At Symetra, we help people protect what matters most and navigate important life events with confidence. As a Remote Claims Customer Service Representative, you'll serve as a trusted resource for customers, employers, healthcare providers, and claimants by delivering exceptional support throughout the claims process.

If you're a strong communicator who enjoys solving problems, helping others, and working from the comfort of your home, we'd love to meet you.

Why You'll Love This Opportunity

Fully Remote Work Environment

Consistent Schedule & Work-Life Balance

Meaningful Career Supporting Individuals During Important Life Events

Collaborative, People-First Culture

Opportunity to Grow Within Insurance & Claims Operations

Comprehensive Training Provided

What You'll Do

As a Claims Customer Service Representative, you'll be the first point of contact for customers and business partners seeking assistance with disability, leave, life insurance, and claims-related inquiries.

Responsibilities Include:

• Answer incoming calls and emails from customers, employers, healthcare providers, and business partners.
• Assist with claim status inquiries, benefit information, required documentation, and next steps in the claims process.
• Accurately document customer interactions within internal systems.
• Research and resolve routine claim-related questions while ensuring a positive customer experience.
• Support claim processing by reviewing information for completeness and accuracy.
• Coordinate with Case Managers, Claims Specialists, and internal teams to address customer needs.
• Maintain service-level expectations and productivity goals.
• Handle confidential information with professionalism and discretion.
• Deliver empathetic, customer-focused support during sensitive situations.

What Makes You Successful

You're someone who:

• Enjoys helping people and solving problems.
• Communicates clearly and professionally.
• Stays organized while managing multiple priorities.
• Has strong attention to detail.
• Thrives in a remote environment with minimal supervision.
• Remains calm and compassionate during difficult conversations.
• Takes ownership of customer issues and follows through to resolution.

Qualifications

• High School Diploma or GED.
• 1+ year of customer service, administrative support, call center, healthcare, insurance, or financial services experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, and basic Excel.
• Ability to navigate multiple computer systems simultaneously.
• Reliable internet connection and dedicated home workspace.

Preferred

• Insurance, disability, leave management, or claims experience.
• Healthcare or benefits administration experience.
• Experience in a high-volume call center environment.
• Bilingual skills are a plus.

Ideal Backgrounds

• Insurance Customer Service
• Claims Administration
• Healthcare Administration
• Medical Billing & Revenue Cycle
• Benefits Administration
• Member Services
• Patient Access
• Financial Services Support
• Remote Call Center Operations

Join Symetra

At Symetra, you'll find a supportive team, meaningful work, and the flexibility of a remote-first culture. Every conversation you have has the potential to make a real difference in someone's day and help them navigate life's unexpected moments.

Job Type & Location

This is a Contract to Hire position based out of Enfield, CT.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 30, 2026.