Remote Claims Support Specialist

TEKsystems; Enfield (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Fully remote

Consistent schedule

Remote-first culture

Growth opportunities

Comprehensive training

Job summary

Symetra is hiring a Remote Claims Customer Service Representative to be the first point of contact for disability, life insurance, and claims-related inquiries. This fully remote role supports customers, employers, and partners with a focus on accurate documentation and positive experiences.

Responsibilities include handling calls, guiding claim status, and coordinating with internal teams to resolve issues while maintaining high service levels in a supportive, remote-first environment.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service, administrative support, call center, healthcare, insurance, or financial services experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, and basic Excel.
• Ability to navigate multiple computer systems simultaneously.

Responsibilities

• Answer incoming calls and emails from customers, employers, healthcare providers, and business partners.
• Assist with claim status inquiries, benefit information, required documentation, and next steps in the claims process.
• Accurately document customer interactions within internal systems.
• Research and resolve routine claim-related questions while ensuring a positive customer experience.
• Support claim processing by reviewing information for completeness and accuracy.
• Coordinate with Case Managers, Claims Specialists, and internal teams to address customer needs.
• Maintain service-level expectations and productivity goals.
• Handle confidential information with professionalism and discretion.
• Deliver empathetic, customer-focused support during sensitive situations.

Skills

Customer service experience

Communication skills

Problem solving

Remote work ability

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Symetra is hiring a Remote Claims Customer Service Representative to be the first point of contact for disability, life insurance, and claims-related inquiries. This fully remote role supports customers, employers, and partners with a focus on accurate documentation and positive experiences.

Responsibilities include handling calls, guiding claim status, and coordinating with internal teams to resolve issues while maintaining high service levels in a supportive, remote-first environment.