Claims Intake Manager — Customer Service Leader

Genworth; Richmond (VA); Hybrid; USD 58,800 - 110,900; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Healthcare Coverage

Generous Paid Time Off

Job summary

Genworth is seeking a Manager for Claims Intake Customer Service located in Richmond, Virginia. This role focuses on leading a team to deliver world-class customer service, ensuring metrics are met while fostering an inclusive team culture. Candidates should have strong leadership and analytical skills, and ideally an associate or bachelor’s degree.

The position offers a competitive salary range of $58,800 to $110,900, alongside benefits including comprehensive healthcare and generous paid time off.

Qualifications

• 2+ years of prior leadership experience with a strong motivated team.
• Ability to navigate competing priorities and adapt quickly to change.
• Demonstrated ability to develop and engage team members.

Responsibilities

• Manage and motivate a team of 12-15 associates.
• Oversee day-to-day call center operations and set performance metrics.
• Serve as primary contact for handling escalated situations.

Skills

Leadership experience

Interpersonal skills

Data analysis

Communication skills

Education

Associate/bachelor's degree or equivalent work experience

Tools

Microsoft Office

Power BI

Job description

Genworth is seeking a Manager for Claims Intake Customer Service located in Richmond, Virginia. This role focuses on leading a team to deliver world-class customer service, ensuring metrics are met while fostering an inclusive team culture. Candidates should have strong leadership and analytical skills, and ideally an associate or bachelor’s degree.

The position offers a competitive salary range of $58,800 to $110,900, alongside benefits including comprehensive healthcare and generous paid time off.