Claims Coordinator

ServiceMaster CDR; Willowick (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

PTO & Holidays

401(k)

Job summary

ServiceMaster CDR is seeking a Claims Coordinator for our Restoration Division. You’ll manage end-to-end claims, aligning customers, field teams, and insurers to ensure smooth workflows and timely resolutions.

In this fast-paced, collaborative role, you’ll organize documentation, monitor deadlines, and maintain excellent customer service while handling multiple tasks with attention to detail.

Qualifications

• High School Diploma or GED (Bachelor’s or equivalent experience preferred).
• Strong customer service and problem-solving skills.
• Proficiency in Microsoft Office and CRM software.
• Excellent time management and multitasking abilities.
• Ability to work in a fast-paced, team-oriented environment.
• Self-motivated with a strong attention to detail.

Responsibilities

• Be the main point of contact for customers, providing updates and support.
• Coordinate field personnel schedules for efficient service delivery.
• Ensure compliance tasks and job deadlines are met.
• Upload and organize job-related photos and documents in real time.
• Gather missing homeowner and insurance information as needed.
• Assist customers with job related questions
• Handle customer concerns, document resolutions, and elevate as necessary.

Skills

Customer service

Time management

Multitasking

Team-oriented

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

CRM software

Job description

At ServiceMaster CDR, we help communities rebuild after disasters. With 12 locations, we’re one of the top ServiceMaster franchises in the U.S., specializing in water/mold mitigation, fire/smoke/odor damage, storm damage, biohazard cleanup, and full reconstruction services. We respond 24/7 to restore homes, businesses, and lives.

Join Our Team!

About the Role

We’re looking for a Claims Coordinator to be the heartbeat of our Restoration Division. You’ll manage claims from start to finish, keeping customers, field teams, and insurance providers in sync. If you thrive in a fast-paced environment and love keeping things organized, this role is for you!

What You’ll Do

• Be the main point of contact for customers, providing updates and support.

• Coordinate field personnel schedules for efficient service delivery.

• Ensure compliance tasks and job deadlines are met.

• Upload and organize job-related photos and documents in real time.

• Gather missing homeowner and insurance information as needed.

• Assist customers with job related questions

• Handle customer concerns, document resolutions, and elevate as necessary.

What You Need

• High School Diploma or GED (Bachelor’s or equivalent experience preferred).

• Strong customer service and problem-solving skills.

• Proficiency in Microsoft Office and CRM software.

• Excellent time management and multitasking abilities.

• Ability to work in a fast-paced, team-oriented environment.

• Self-motivated with a strong attention to detail.

Physical & Work Conditions

• Occasionally lift up to 20 lbs.

• Prolonged sitting, typing, and phone use.

• Frequent communication and data entry tasks.

Perks & Benefits

• Medical, Dental, Vision, Disability, and Life Insurance

• Paid Time Off (PTO) + 8 Paid Holidays

• 401(k) with Company Match

Ready to make an impact? Join the ServiceMaster CDR family today!