Reconstruction Coordinator

ServiceMaster CDR; Magnolia (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Job summary

A disaster recovery service provider in Magnolia, Texas is seeking a Construction Coordinator to manage claims and maintain communication among customers, field teams, and insurance providers. This role involves scheduling job assignments, monitoring project workflows, and ensuring customer satisfaction. The ideal candidate should have a high school diploma or GED, along with 3-5 years of experience in administration and customer support. Proficiency in Microsoft Office and CRM software is required, with Xactimate knowledge being a plus.

Qualifications

• 3-5 years experience in administration and support with customer service.
• Strong proficiency in Microsoft Office and CRM software.
• Ability to thrive in fast-paced, team-oriented environments.

Responsibilities

• Manage claims from start to finish, keeping all parties in sync.
• Coordinate job assignments and facilitate communication.
• Monitor project schedules and ensure documentation accuracy.

Skills

Time management

Multitasking

Customer service

Detail-oriented

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

CRM software

Xactimate

Job description

At ServiceMaster CDR, we help communities rebuild after disasters. With 12 locations, we’re one of the top ServiceMaster franchises in the U.S., specializing in water/mold mitigation, fire/smoke/odor damage, storm damage, biohazard cleanup, and full reconstruction services. We respond 24/7 to restore homes, businesses, and lives.

About the Role

We’re looking for a Construction Coordinator to be the heartbeat of our Reconstruction team. You’ll manage claims from start to finish, keeping customers, field teams, and insurance providers in sync. If you thrive in a fast-paced environment and love keeping things organized, this role is for you!

What you’ll do

• Set up new job assignments
• Schedule initial site inspections for assigned jobs
• Assist in all reconstruction assigned job and coordinate with insurance companies
• Support, facilitate and coordinate the work field teams
• Identify and remove barriers to successful completion of reconstruction claims
• Serve as primary point of contact with external vendor representatives, insurance adjusters, project technicians and customers
• Monitor reconstruction dashboard to ensure accuracy and proper work flow
• Document all jobs communications and notes in Restore
• Complete and track documentation on open assignments for accuracy and completeness
• Monitor and track all TPA Service Level Agreements
• Maintain project work schedules and files
• Facilitate customer warranty and satisfaction surveys
• Be available to assist with Emergency or CAT situations after hours
• Maintain project files
• Attend company meetings
• Attend and assist with field team training
• Communicate all TPA updates and changes to field teams
• Follow up on any negative feedback received and escape if further action needed.
• Establishes collaborative relationships among project and constituent groups
• Coordinates with Marketing for follow-up and job evaluation with customers
• Coordinates with customer and administration function for timely collection of project payment
• Maintain close communication and effective working relationships with sales, operations, human resources, finance and administration departments.

What you need

• High School Diploma or GED plus three to five years experience working in an administration and support position with customer service
• Proficiency in Microsoft Office and CRM software
• Excellent time management and multitasking skills
• Ability to work in a fast paced, team-oriented environment
• Self motivated with a strong attention to detail
• Xactimate software is a plus
• Medical, Dental, Vision, Disability, and Life Insurance