Claims Coordinator

ServiceMaster Cleaning and Restoration by Levi 9327; Saint Louis Park (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading cleaning and restoration company is seeking a Claims Coordinator to oversee customer communication and manage claims processes. The role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. Responsibilities include daily coordination with the OPS team, data entry for claims, and customer service. Ideal candidates will have a high school diploma or equivalent and strong communication skills, with preferred IICRC certifications. Join us for an exciting opportunity to make impactful changes in people's lives.

Qualifications

• Detail-oriented with the ability to manage multiple projects.
• Capable of managing highly confidential information.
• Strong organizational skills are required.
• Excellent time management and organizational abilities.
• Experience with customer interaction and conflict resolution.
• Ability to manage confidential information.

Responsibilities

• Manage data entry for each claim from start to completion.
• Ensure compliance and job task completion on time.
• Monitor job flow in the claims process and ensure efficiency.
• Handle customer service issues and document actions.
• Ensure proper uploading and labeling of photos and documents in real time.
• Assist with job estimates and review final estimates per company standards.
• Handle customer service issues and document actions and resolutions.
• Communicate daily with homeowners and adjusters as required.
• Keep daily notes and escalate to management when needed.

Skills

Strong verbal and written communication skills

Personal time management skills

Problem-solving skills

Adaptable to fast-paced environment

Experience with customer interaction

Microsoft Office

Conflict resolution

Customer interaction

Education

High school diploma/GED

IICRC Certifications (preferred)

Tools

Microsoft Office

Outlook

CRM software

Job description

As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow‑up, handling service complaints, logistics of dispatching field personnel to jobs while ensuring that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator is responsible to follow up daily with the OPS team to ensure that all required documentation, estimates, and procedures are followed according to required program guidelines.

A successful Coordinator will possess tenacity and thrive in a fast‑paced environment. The coordinator who is detail‑oriented and able to focus on many projects in varying degrees of completion will be most successful in this position.

Job Responsibilities

• Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work
• Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
• Daily review of compliance tasks and all job tasks are completed on time
• Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
• Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
• Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
• Manages Customer Service issues and complaints, documenting actions and resolution
• Understanding of all company cycle times and SLAs required for each job and phase
• Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster
• Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
• May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate

Job Requirements

• High school diploma/GED required
• IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
• Personal time management and organizational skills
• Strong verbal and written communication skills
• Dependable and adaptable to operate within a fast‑paced work environment
• Ability to manage highly confidential information
• Strong problem‑solving skills
• Proficient at using Microsoft Office, Outlook, CRM software
• Experience do you have with customer interaction and conflict resolution
• On‑Call Phone services (by rotation)

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
• Close visual acuity to perform detail‑oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
• Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world‑class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

7320 Oxford St

7320 Oxford St, St Louis Park, MN 55426, USA

Get directions to this location on Google Maps.

Exciting work that makes real differences in people’s lives