Restoration Claims Coordinator

Servicemaster-Cdr; Northwood (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

PTO & Holidays

401(k) with Company Match

Job summary

ServiceMaster CDR is seeking a Claims Coordinator II to manage end-to-end insurance claims for disaster restoration projects from Northwood, OH. The role emphasizes organization, attention to detail, and coordinating with customers, field teams, insurers, and internal staff to keep projects on track.

You will utilize Xactimate for estimates, maintain accurate records in Restore 365, and ensure documentation is complete and compliant with SLAs.

Qualifications

• High School Diploma or GED required; degree preferred.
• 2–3 years of Xactimate experience required; proficiency preferred.
• Experience with restoration, insurance claims, or customer coordination preferred.
• Strong customer service, communication, and multitasking skills.

Responsibilities

• Manage claims from First Notice of Loss through job completion with accurate docs.
• Monitor progress, SLAs, and cycle times; ensure compliance.
• Maintain claim records in Restore 365 and other systems.
• Collect, organize, and upload photos, docs, estimates, and information.
• Follow up with customers, insurers, and stakeholders for missing data.
• Assist with creating and reviewing estimates in Xactimate for accuracy.
• Review job docs to ensure SLAs are followed and met.
• Address customer concerns, document resolutions, and escalate when needed.
• Collaborate with Lead Technicians and internal teams to move claims efficiently.

Skills

Customer service

Organization

Time management

Communication

Problem solving

Conflict resolution

Education

High School Diploma or GED

Tools

Xactimate

Restore 365

Microsoft Office

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Northwood, OH, US

3 days ago Requisition ID: 1365

Join Our Team!

At ServiceMaster CDR, we help communities rebuild after disasters. With 5 locations, we’re one of the top ServiceMaster franchises in the U.S., specializing in water/mold mitigation, fire/smoke/odor damage, storm damage, biohazard cleanup, and full reconstruction services. We respond 24/7 to restore homes, businesses, and lives.

About the Role

We’re looking for a Claims Coordinator II to be a key part of our Claims Division. You’ll coordinate claims from start to finish, working closely with customers, field teams, insurance providers, and internal teams to ensure projects stay organized and on track.

This role requires strong organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. If you enjoy problem-solving, building customer relationships, and keeping restoration projects moving forward, this role is for you!

What You’ll Do

• Manage claims from First Notice of Loss through job completion, ensuring accurate documentation and timely updates.
• Monitor claim progress, compliance requirements, cycle times, and insurance service level agreements (SLAs).
• Maintain accurate claim records and updates within company systems, including Restore 365.
• Ensure photos, documents, estimates, and required claim information are properly collected, organized, and uploaded.
• Follow up with customers, insurance providers, and other stakeholders to obtain missing information and approvals.
• Assist with creating and reviewing estimates using Xactimate to ensure accuracy and compliance with company standards.
• Review job documentation and ensure required SLAs are followed.
• Handle customer concerns, document resolutions, and escalated issues when needed.
• Partner with Lead Technicians and internal teams to ensure claims move efficiently through the restoration process.

What You Need

• High School Diploma or GED required (Bachelor’s degree or equivalent experience preferred).
• 2–3 years of Xactimate experience required; proficiency preferred.
• Experience with restoration, insurance claims, or customer coordination preferred.
• Strong customer service and conflict resolution skills.
• Excellent verbal and written communication abilities.
• Strong organization, time management, and multitasking skills.
• Proficiency in Microsoft Office and/or CRM software.
• Ability to manage confidential information professionally.
• Self-motivated with strong attention to detail and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.

Physical & Work Conditions

• Occasionally lift up to 20 lbs.
• Prolonged sitting, typing, and phone use.
• Frequent communication, computer work, and data entry tasks.
• May require occasional travel or time in different work environments.
• Medical, Dental, Vision, Disability, and Life Insurance
• Paid Time Off (PTO) + 8 Paid Holidays
• 401(k) with Company Match

Ready to make an impact? Join the ServiceMaster CDR family today!