Claims Consultant- Accountants Professional Liability

Hanover Insurance Group, Inc.; Itasca (IL); Hybrid; USD 115,000 - 160,000; Full time

Job summary

Hanover Insurance Group, Inc. in Itasca, IL is seeking a Claims Consultant in Specialized Claims to manage highly complex Accountants Professional Liability claims.

The role offers remote flexibility or a hybrid arrangement from the Itasca office, with a salary range of $115,000-$160,000 depending on experience. You will analyze coverage, lead negotiations on large losses, mentor junior adjusters, and collaborate with underwriting, legal, and external experts to ensure compliant resolutions.

Qualifications

• Demonstrates strong negotiation skills in high-stakes situations, securing favorable outcomes while maintaining relationships.
• Makes confident, informed decisions independently with sound judgment and strategic thinking.
• Communicates clearly in verbal and written formats, handling sensitive issues with professionalism.
• Maintains constructive relationships and fosters collaboration across diverse teams.
• Highly organized with strong time management; manages complex workflows amidst shifting priorities.
• Shows deep understanding of statutes, regulations, and case law relevant to claims resolution.
• Drafts factual, objective work products with thorough documentation in internal systems.
• Proficient with digital tools to support claim handling and reporting.
• Mentors less experienced team members on compliance, communication, and conflict resolution.
• Committed to meeting internal/external customer expectations with empathy and professionalism.

Responsibilities

• Independently manages highly complex claims with significant financial exposure.
• Negotiate settlements on the company’s largest and most sensitive losses.
• Provide strategic consultation on large claim handling and cross-jurisdiction consistency.
• Maintain ongoing communication with leadership on critical claim developments.
• Serve as a subject matter expert and coordinate consistent handling of large losses across jurisdictions.
• Co-adjust select cases and mentor less experienced adjusters.
• Lead cross-functional collaboration with underwriting, legal, agents, and vendors.
• Utilize data tools to identify trends, improve outcomes, and ensure documentation standards.
• Maintain state adjuster licenses and continue education.

Skills

Negotiation skills

Independent decision making

Communication skills

Collaboration

Time management

Regulatory knowledge

Documentation

Digital tools

Customer focus

Mentorship

Adaptability

Education

Bachelor’s degree or equivalent experience

Job description

We're excited to offer an opportunity to join our organization as a Claims Consultant within Specialized Claims, handling complex, high-exposure Accountants Professional Liability claims.

This full-time, exempt position offers remote flexibility or a hybrid work arrangement from our Itasca, IL office.

The salary range is $115,000-$160,000, depending on experience, technical expertise, and success managing complex claims. We are open to candidates across multiple experience levels, with compensation aligned to qualifications.

Position Overview

The Consultant Specialized Claims is responsible for managing highly complex coverage analysis, investigation, evaluation, negotiation, and resolution of Accountants Professional Liability claims. These claims may originate from any jurisdiction across the country and often require field consultation and collaboration with internal and external experts.

This role requires advanced technical skills, sound judgment, and the ability to manage complex and high-value claims with minimal supervision. The Consultant operates with a high level of autonomy and professionalism, ensuring compliance with regulatory and company standards while navigating sensitive and high-impact claim scenarios. The position offers opportunities to deepen expertise in specialized lines of business and contribute meaningfully to claim outcomes through strategic decision-making and expert consultation.

In this Role you will

• Independently manages highly complex claims with significant financial exposure. Demonstrate expert-level technical knowledge across products and industry practices.
• Negotiate settlements on the company’s largest and most sensitive losses, applying advanced strategies to mitigate risk and control expenses.
• Provide strategic consultation on large claim handling, supporting both staff and independent adjusters. Participate in the development of resolution strategies and ensure consistency across high-impact cases.
• Maintain ongoing communication with leadership, offering insights and updates on critical claim developments and emerging trends.
• Serve as a subject matter expert, contributing to departmental initiatives and coordinating consistent handling of large losses across jurisdictions.
• Co-adjust select cases to support learning and influence outcomes. Provide technical guidance and mentorship to less experienced adjusters.
• Lead cross-functional collaboration with underwriting, legal, agents, vendors, and other stakeholders to ensure thorough investigation and evaluation of complex claims.
• Utilize data tools and analytics to identify trends, improve claim outcomes, and ensure compliance with documentation standards. Prepare detailed reports for leadership and support continuous improvement efforts.
• Maintain appropriate state adjuster licenses and complete required continuing education to stay current with regulatory and industry standards.

What you need to apply

• Bachelor’s degree or equivalent experience required; typically 8+ years of professional experience in claims or related fields.
• Demonstrates strong negotiation skills in high-stakes situations, consistently securing favorable outcomes while preserving relationships. Skilled in influencing internal and external stakeholders.
• Makes confident, informed decisions independently and operates with latitude for unreviewed action. Applies sound judgment and strategic thinking to complex claim scenarios.
• Communicates clearly and effectively in both verbal and written formats. Promotes open dialogue and handles sensitive issues with professionalism and empathy.
• Maintains constructive working relationships across diverse perspectives. Fosters collaboration and contributes to a positive team environment.
• Highly organized with strong time management skills. Manages complex workflows and adapts easily to shifting priorities and business needs.
• Demonstrates deep understanding of applicable statutes, regulations, and case law. Applies legal and regulatory knowledge to guide claim resolution and ensure compliance.
• Drafts factual, relevant, and objective work products. Maintains accurate and comprehensive claim documentation using internal systems.
• Navigates digital tools efficiently to support claim handling and reporting.
• Mentors less experienced team members, offering guidance on compliance, communication, and conflict resolution. Supports knowledge sharing and team development.
• Dedicated to meeting the expectations of internal and external customers. Handles escalated issues with empathy and professionalism.

Core Capabilities

• Analytical Reasoning: The ability to identify problems, understand your impact, gather input and data, and develop an effective solution.
• Customer Centricity: Makes customers/clients and their needs a primary focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains customer trust and respect; meets or exceeds customer expectations.
• Digital Fluency: Effectively uses digital tools and technology appropriately to find, evaluate, create, and communicate information understands how to navigate digital platforms, use software applications, and leverage technology for productivity and communication purposes.
• Persuasion and Influence: Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions; uses influencing strategies to gain genuine agreements; seeks to persuade rather than force solutions or impose decisions or regulations.
• Professional Insurance Acumen: Demonstrates a deepening understanding of the insurance industry and the ability to apply specialized technical skills to address complex challenges, adapt to industry trends, and drive value for the organization.
• Planning and Execution: Plans, prioritizes and manages resources and time effectively to achieve specific goals or deadlines.

Physical Demands and Work Environment

• Ability to use a personal computer and other standard office equipment.
• Ability to sit and/or stand for extended periods.
• Required to work on-site as needed.
• Ability to travel as necessary.
• Ability to work in a fast paced, changing or stressful environment.
• Ability to perform work in a noisy/loud work environment.
• May be required to have and maintain sufficient home-based internet connection.