Claims Clerk (Liability, WC, Property)

Dollar Tree Stores; Chesapeake (VA); On-site; USD 36,000 - 46,000; Full time

Job summary

Dollar Tree Stores is seeking a detail oriented Claims Assistant to join the Risk Management team in Chesapeake, VA. The role supports claims resolutions and cost-mitigation strategies by coordinating documents, video, and communications with internal and external partners.

You will work onsite to triage calls and emails, maintain logs, and assist with general administrative duties while collaborating with the team on process improvements.

Qualifications

• Excellent written and verbal communications skills.
• Pro-active and collaborative mindset for fast-paced teams.

Responsibilities

• Supports claims resolutions for General Liability, Workers Compensation, Property, etc.
• Collects relevant business documents required for claims.
• Accesses and pulls video as needed for claims.
• Cross trains with other departmental activities as needed.
• Identifies opportunities to reduce total cost of risk and improve processes.
• Maintains high level of customer service with internal/external partners.
• Keeps logs of data and reports related to claims support.
• Triages claim calls, emails and mail for the department.
• Assists with general administrative duties for Risk Management.

Skills

Communication

Team collaboration

Confidentiality

Multitasking

Job description

The Dollar Tree Risk Management Team doesn't simply work together; we challenge each other to push further, think smarter, and love what we’re doing together. Our shared purpose is to mitigate risk of loss to the enterprise through insurance, claims management and consultative partnership with business owners. We are seeking a detail-oriented, proactive, self-directed contributor able to manage competing priorities, take ownership of work, and consistently follow through in a fast-paced environment.

The Claims Assistant is a support role for the Risk Management team. This role partners with internal and external stakeholders to keep the processes flowing. The primary responsibility is to support the team’s efforts for claims resolution and cost mitigation strategies.

Principal Duties and Responsibilities:

• Works independently onsite with a problem-solving positive attitude and maintains confidentiality of materials at all times.
• Supports claims (General Liability, Workers Compensation, Property, etc.) resolutions by collecting relevant business documents required.
• Accesses and pulls video
• Cross trains with other departmental activities as needed.
• Serves as an engaged team member to actively identify and recommend additional opportunities for improvement of the total cost of risk.
• Ensures highest level of customer service with internal and external business partners while providing timely support.
• Maintains logs of data and/or reports related to claims support.
• Assists department with triage of claim calls, emails and mail.
• Assists in general department support and administrative duties, such as filing, sorting, etc.
• Other duties and special projects as assigned by Risk Management leaders.

Minimum Requirements/Qualifications:

• Excellent written and verbal communications skills; ability to handle difficult situations
• Pro-active and collaborative mindset with an ability to work in fast paced team environment, handling multiple tasks and meeting deadlines