CLAIMS ASSISTANT

∙ Elijah House Foundation; Goodlettsville (TN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Dollar General is seeking a Claims Support role in Goodlettsville, TN. The position requires onsite work on Mondays, Wednesdays, and Fridays as part of a hybrid arrangement, with remote work not available on those days.

Responsibilities include initiating claims, answering the risk management phone line, filing state reports, processing payments, and coordinating with the TPA and adjusters. Strong organization and communication skills are essential.

Qualifications

• High school diploma required; college degree preferred.
• Strong organizational and communication skills.
• Experience with workers' compensation or general liability is a plus.

Responsibilities

• Originate claims in the claims management system.
• Answer the Risk Management toll free phone line and route calls.
• File state reports (FROI) and EDI.
• Approve new vendors and update vendor addresses.
• Process department checks and distribute payments.
• Communicate new claims to the TPA when appropriate.
• Run wage statements for adjusters.
• Sort and index medical bills for routing.
• Provide general support to the Risk Management team.

Skills

Data interpretation

Organization

Phone handling

Customer service

Written and verbal communication

Confrontation handling

Clerical basics

Workers' comp / liability knowledge

Microsoft Office knowledge

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

This is a hybrid position that requires working onsite in our Goodlettsville, TN office every Monday, Wednesday, and Friday. Regular in-office attendance on these days is a required condition of employment and an essential function of the role. Applicants should only apply if they can consistently meet this onsite requirement. Remote work is not available on the required in-office days.

Works as part of a team supporting 30 Workers' Compensation and General Liability adjusters and managers. Responsibilities include setting up new claims, managing the department's toll-free phone line, filing required state reports, processing payments and checks, and providing administrative support to the Risk Management (Claims Insurance) team.

Job Details

• Originate claims in the claims management system, claims set up.
• Answer the Risk Management toll free phone line, return and transfer telephone calls to appropriate parties. Answer questions from claimants and providers.
• File state reports (First report of injuries {FROI's}), EDI.
• Approve all new vendors and make vendor address changes.
• Pick up and sort department checks three times per week.
• Communicate new claims to our TPA where appropriate.
• Run wage statements for adjusters.
• Sort, index and determine path for medical bills in question.
• Provide general support to adjusters for numerous functions.

Qualifications

• Ability to read and interpret data.
• Strong organizational skills and the ability to prioritize.
• Excellent phone call handling skills.
• Customer service oriented and works well in a team environment.
• Basic working knowledge of Microsoft office programs and ability to type 40 wpm.
• Excellent written and verbal communication skills.
• Ability to handle confrontational situations in a mature and professional manner.
• Minimal clerical experience.
• Knowledge of Workers' Comp and/or General Liability a plus.

Education Requirements

High school graduate. College degree preferred.