Claims Assistant

Dollar Tree Stores; Chesapeake (VA); On-site; USD 31,684 - 34,440; Full time

Job summary

Dollar Tree is seeking a detail-oriented, proactive individual to join our Risk Management team in Chesapeake, VA. The Claims Assistant will support claims resolution and cost mitigation strategies while coordinating with internal and external stakeholders on a fast-paced basis.

Responsibilities include gathering documents, accessing video, and assisting with triage of claim communications, plus general department support and special projects as assigned by Risk Management leaders.

Qualifications

• Excellent written and verbal communications, ability to handle difficult situations.
• Proactive and collaborative mindset, able to work in a fast-paced team environment, manage multiple tasks and meet deadlines.

Responsibilities

• Works independently onsite with a problem-solving attitude and maintains confidentiality.
• Supports claims resolutions by collecting relevant documents.
• Accesses and pulls video.
• Cross-trains with other departmental activities as needed.
• Identifies opportunities for improvement of total cost of risk.
• Maintains high level of customer service with internal/external partners.

Skills

Excellent written and verbal communica

Proactive and collaborative

Detail oriented

Fast paced environment

Job description

The Dollar Tree Risk Management Team doesn't simply work together; we challenge each other to push further, think smarter, and love what we’re doing together. Our shared purpose is to mitigate risk of loss to the enterprise through insurance, claims management and consultative partnership with business owners. We are seeking a detail-oriented, proactive, self-directed contributor able to manage competing priorities, take ownership of work, and consistently follow through in a fast-paced environment.

The Claims Assistant is a support role for the Risk Management team. This role partners with internal and external stakeholders to keep the processes flowing. The primary responsibility is to support the team’s efforts for claims resolution and cost mitigation strategies.

Principal Duties and Responsibilities

Primary responsibilities listed in order of importance

• Works independently onsite with a problem-solving positive attitude and maintains confidentiality of materials at all times.
• Supports claims resolutions by collecting relevant business documents required.
• Accesses and pulls video.
• Cross trains with other departmental activities as needed.
• Serves as an engaged team member to actively identify and recommend additional opportunities for improvement of the total cost of risk.
• Ensures highest level of customer service with internal and external business partners while providing timely support.
• Maintains logs of data and/or reports related to claims support.
• Assists department with triage of claim calls, emails and mail.
• Assists in general department support and administrative duties, such as filing, sorting, etc.
• Other duties and special projects as assigned by Risk Management leaders.

Minimum Requirements/Qualifications - Summary

Summary of knowledge, experience and education required.

• Entry level position.
• Excellent written and verbal communications skills; ability to handle difficult situations.
• Pro‑active and collaborative mindset with an ability to work in fast paced team environment, handling multiple tasks and meeting deadlines.

Start Rate = $23.00 to $25.25 Hour

Full time

500 Volvo Parkway, Chesapeake, Virginia 23320

Risk Management
Dollar Tree