Claims Business System Analyst

Aspire General; Alabama; Remote; USD 70,000 - 90,000; Full time

Job summary

Aspire General Insurance is seeking a fully remote Claims Business System Analyst to enhance the Snapsheet platform. The ideal candidate will manage system performance, collaborate with cross-functional teams, and ensure optimal claims processing. This role requires strong analytical skills and experience in the insurance industry.

Benefits

Medical

Dental

Vision

HSA

PTO

401k

Company Observed Holidays

Qualifications

• 3+ years of experience in product management or business systems analysis in insurance, preferably claims.
• Proven experience managing the Snapsheet platform.
• Strong understanding of auto claims operations and regulatory requirements.

Responsibilities

• Own the vision and optimization of the Snapsheet platform for claims.
• Define product requirements from Claims stakeholders and lead system changes.
• Deliver training and support to end users to drive system adoption.

Skills

Product Management

Business Systems Analysis

Stakeholder Management

Communication

Agile Methodologies

API Integrations

Tools

Snapsheet

Job description

Fully Remote • AL, AZ, CA, CO, FL, GA, ID, IL, KS, KY, ME, MD, MI, MS, MN, MO, NV, NJ, NY, NC, OH, OK, PA, TN, TX, V • Claims - Analytics

Job Type

Full-time

Description

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

JOB SUMMARY:

The Claims Business System Analyst will serve as the system owner and subject matter expert (SME) for Snapsheet. This role will work closely with the Lead Project Manager, Claims leadership, IT, and external vendors to ensure optimal performance, configuration, and utilization of the platform. The ideal candidate is a strategic thinker who understands both business operations and system capabilities, with a strong ability to translate business needs into scalable technical solutions.

Must perform the essential functions of the position, which includes but is not limited to:

DUTIES AND RESPONSIBILITIES:

· Own the vision, roadmap, and ongoing optimization of the Snapsheet platform as it relates to the claims process.

· Act as the primary point of contact and system expert for Snapsheet across the organization.

· Partner with the Lead Project Manager to plan and execute enhancements, integrations, and new feature rollouts.

· Define product requirements based on input from Claims stakeholders, compliance, and operations teams.

· Lead configuration, user acceptance testing (UAT), and implementation of system changes.

· Monitor system performance, identify issues, and proactively drive resolutions.

· Maintain thorough documentation of system processes, configurations, and updates.

· Deliver training and support to end users to drive adoption and ensure proper system usage.

· Analyze system data to inform product decisions, improve workflows, and measure outcomes.

· Collaborate with IT and vendor support teams on bug resolution, releases, and service requests.

Requirements

QUALIFICATIONS AND SKILLS:

· 3+ years of experience in product management, business systems analysis, or related roles in the insurance industry, preferably in claims.

· Proven experience managing or administering the Snapsheet platform.

· Strong understanding of auto claims operations, regulatory requirements, and workflow design.

· Excellent communication, stakeholder management, and organizational skills.

· Ability to independently drive initiatives from concept through execution.

· Experience working with cross-functional teams in agile or hybrid environments.

· Familiarity with API integrations and system data mapping.

WORKING CONDITIONS:

· This is an exempt position which complies with alternative work schedule when applicable;

· This work environment is fast-paced and accuracy is essential to successful task completion;

· Requires extended periods of computer use and sitting.

· The office is that of a highly technical company supporting a paperless environment;

· Travel may be required;

· Vision abilities to work at close range and with small print;

Benefits: Medical, Dental, Vision, HSA*, PTO, 401k, Company Observed Holidays

Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.