Claims Auto Adjuster

MS ACSC Management Services Inc; New Mexico; On-site; USD 35,000 - 39,000; Full time

Benefits offered by this job

Health coverage

401(K) matching plan

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA is seeking an entry-level Claims Auto Adjuster to support the Auto Claims Operation by handling material damage, property damage and liability claims. You will work under moderate supervision to resolve claims using well-defined procedures and company best practices.

The role emphasizes liability investigation, coverage evaluation, and timely claims resolution with opportunity for an incentive program based on team and individual performance.

Qualifications

• Bachelors Equivalent combination of education and experience preferred.
• No prior claims experience required is optional.
• Knowledge of Microsoft Office suite and general computer software.
• Organization and planning recognition skills required.
• Oral and written communication skills required.
• Interpersonal skills required.
• Property and Casualty Insurance License, valid in selling state; may be required to obtain Adjuster license within 60 days.

Responsibilities

• Communicate with insureds and claimants to explain benefits, coverages, fault, and process.
• Conduct investigations to determine liability and damages; differentiate allegations from facts.
• Obtain statements from insureds, claimants and witnesses.
• Evaluate and negotiate within settlement authority to resolve first- and third-party claims.
• Use claims technology and tools for review of estimates and analysis.

Skills

Communication skills

Interpersonal skills

Organization skills

Education

Bachelor's equivalent

Tools

Microsoft Office

Job description

Claims Auto Adjuster Job Summary

This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, and claims resolution and negotiation strategies of lower complexity claims in compliance with established company technical and customer service best practices. Under moderate supervision, works within specific limits and authority to resolve claims with well-defined procedures.

Job Duties

Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements. Conduct investigations to determine liability and damages and differentiate between allegations and facts. Identify and obtain statements from insureds, claimants, and witnesses. Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets. Demonstrate proficiency with estimate review, material damage, liability, analysis of claims, claims technology, and tool usage. Coordinate with internal and external departments as required. Respond quickly to customer needs and inquiries. Overtime and holiday hours may be required.

Qualifications

Bachelors Equivalent combination of education and experience Preferred No prior claims experience. Knowledge of Microsoft Office suite and general computer software. Organization and planning recognition skills required. Oral and written communication skills required. Interpersonal skills required. Property and Casualty Insurance License, valid in selling state - Issued by State May be required to obtain an Adjuster license as applicable in accordance with state law. within 60 Days

The starting pay range for this position is $25.48 – $28.03 per hour.

Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.