Claims Auto Adjuster

AAA Auto Club Enterprises; Riverside (CA); On-site; USD 35,000 - 39,000; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Riverside, CA, seeks an entry-level Claims Associate to handle liability, property damage, and casual claims under moderate supervision. You will assist with investigations, evaluate coverages, and negotiate settlements within defined authority, following regulatory requirements.

The role requires a license or the ability to obtain an Adjuster license within 60 days; strong communication and Microsoft Office skills are essential. Overtime may be required.

Qualifications

• No prior claims experience is required, entry-level position.
• Knowledge of Microsoft Office suite and general computer software.
• Oral and written communication skills required; strong organization.

Responsibilities

• Interact with insureds and claimants; verify benefits, coverages, fault, and claims process.
• Investigate to determine liability and damages; obtain statements.
• Negotiate within settlement authority to resolve first and third-party claims.
• Coordinate with internal and external departments as required.
• Respond promptly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Skills

Microsoft Office

Communication skills

Interpersonal skills

Organization skills

Education

Bachelor's equivalent combination of education and experience

Job description

This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, and claims resolution and negotiation strategies of lower complexity claims in compliance with established company technical and customer service best practices. Under moderate supervision, works within specific limits and authority to resolve claims with well-defined procedures.

Job Duties

• Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements.
• Conduct investigations to determine liability and damages and differentiate between allegations and facts. Identify and obtain statements from insureds, claimants, and witnesses.
• Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets. Demonstrate proficiency with estimate review, material damage, liability, analysis of claims, claims technology, and tool usage.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred
• No prior claims experience.
• Knowledge of Microsoft Office suite and general computer software.
• Organization and planning recognition skills required.
• Oral and written communication skills required.
• Interpersonal skills required.
• Property and Casualty Insurance License, valid in selling state - Issued by State
• May be required to obtain an Adjuster license as applicable in accordance with state law. within 60 Days.

The starting pay range for this position is $25.48 - $28.03 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).