Claims Auto Adjuster

AAA Auto Club Enterprises; Coppell (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401(k) matching plan

Tuition assistance

Floating holidays & PTO for volunteer"

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Coppell, Texas is seeking an entry-level claims assistant to support the Auto Claims Operation. You will assist with liability investigation, coverage evaluation, and claims resolution under moderate supervision.

Candidates with no prior claims experience are welcome; knowledge of Microsoft Office and strong communication are valued; role may require overtime.

Qualifications

• Bachelor's level equivalent combination of education and experience preferred.
• No prior claims experience required.
• Microsoft Office proficiency and general computer skills.
• Strong organization and planning abilities required.
• Excellent verbal and written communication skills.

Responsibilities

• Communicate with insureds and claimants and explain benefits, coverages, fault, and claims process.
• Conduct investigations to determine liability and damages; obtain statements.
• Evaluate and negotiate within settlement authority to resolve claims.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Skills

Oral and written communication

Interpersonal skills

Organization & planning

Customer service mindset

No prior claims experience required

Education

Bachelor's Equivalent combination of education and experience

Tools

Microsoft Office

Job description

This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, and claims resolution and negotiation strategies of lower complexity claims in compliance with established company technical and customer service best practices. Under moderate supervision, works within specific limits and authority to resolve claims with well-defined procedures.

Job Duties

• Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements.
• Conduct investigations to determine liability and damages and differentiate between allegations and facts. Identify and obtain statements from insureds, claimants, and witnesses.
• Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets. Demonstrate proficiency with estimate review, material damage, liability, analysis of claims, claims technology, and tool usage.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred
• No prior claims experience required.
• Knowledge of Microsoft Office suite and general computer software.
• Organization and planning recognition skills required.
• Oral and written communication skills required.
• Interpersonal skills required.
• Property and Casualty Insurance License, valid in selling state - Issued by State
• May be required to obtain an Adjuster license as applicable in accordance with state law. within 60 Days

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify