Claims Associate: Physical Damage & Cargo

greatwestcareers; Alliance (NE); On-site; USD 42,000 - 55,000; Full time

Job summary

Great West Casualty Company is seeking an entry-level Associate Claims Specialist for our Physical Damage and Cargo team. You will investigate, document, and resolve claims involving commercial vehicles and cargo losses, guiding insureds through the process and coordinating towing and repairs.

Highlights include extensive training, hands-on experience, and opportunities to develop specialized expertise in trucking insurance with professional development avenues.

Qualifications

• Bachelor’s degree or equivalent required.
• Previous claims experience or trucking exposure preferred but not required.
• Strong problem-solving, investigation, and decision-making skills.
• Excellent written and verbal communication abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong customer service mindset with a commitment to helping others.
• Detail-oriented with solid organizational and documentation skills.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Willingness to participate in ongoing professional development and training.

Responsibilities

• Investigate and document accident details involving commercial vehicles and cargo losses.
• Review policy coverage and determine applicable physical damage and cargo benefits.
• Guide insureds through the claims process, including coordinating towing, recovery, cargo transfers, and repair services.
• Gather and review repair estimates, cargo evaluations, photographs, and other claim documentation.
• Establish appropriate claim reserves based on damages, exposures, and policy provisions.
• Work with independent adjusters to obtain inspections, photographs, and other necessary information.
• Collaborate with attorneys and other business partners to address coverage concerns and resolve claim issues.
• Negotiate settlements and issue timely claim payments.
• Identify subrogation and salvage opportunities.
• Maintain accurate documentation and ensure compliance with company standards and industry regulations.
• Participate in an after-hours rotation to assist with emergency physical damage and cargo loss reports.
• Coordinate towing, recovery, and cargo transfer arrangements when necessary.

Skills

Problem solving

Investigation

Decision making

Communication

Prioritization

Customer service

Detail oriented

Confidentiality

Professional development

Education

Bachelor’s degree or equivalent

Job description

Great West Casualty Company is seeking an entry-level Associate Claims Specialist for our Physical Damage and Cargo team. You will investigate, document, and resolve claims involving commercial vehicles and cargo losses, guiding insureds through the process and coordinating towing and repairs.

Highlights include extensive training, hands-on experience, and opportunities to develop specialized expertise in trucking insurance with professional development avenues.