Associate Claims Specialist | Physical Damage

greatwestcareers; Alliance (NE); On-site; USD 42,000 - 55,000; Full time

Job summary

Great West Casualty Company is seeking an entry-level Associate Claims Specialist for our Physical Damage and Cargo team. You will investigate, document, and resolve claims involving commercial vehicles and cargo losses, guiding insureds through the process and coordinating towing and repairs.

Highlights include extensive training, hands-on experience, and opportunities to develop specialized expertise in trucking insurance with professional development avenues.

Qualifications

• Bachelor’s degree or equivalent required.
• Previous claims experience or trucking exposure preferred but not required.
• Strong problem-solving, investigation, and decision-making skills.
• Excellent written and verbal communication abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong customer service mindset with a commitment to helping others.
• Detail-oriented with solid organizational and documentation skills.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Willingness to participate in ongoing professional development and training.

Responsibilities

• Investigate and document accident details involving commercial vehicles and cargo losses.
• Review policy coverage and determine applicable physical damage and cargo benefits.
• Guide insureds through the claims process, including coordinating towing, recovery, cargo transfers, and repair services.
• Gather and review repair estimates, cargo evaluations, photographs, and other claim documentation.
• Establish appropriate claim reserves based on damages, exposures, and policy provisions.
• Work with independent adjusters to obtain inspections, photographs, and other necessary information.
• Collaborate with attorneys and other business partners to address coverage concerns and resolve claim issues.
• Negotiate settlements and issue timely claim payments.
• Identify subrogation and salvage opportunities.
• Maintain accurate documentation and ensure compliance with company standards and industry regulations.
• Participate in an after-hours rotation to assist with emergency physical damage and cargo loss reports.
• Coordinate towing, recovery, and cargo transfer arrangements when necessary.

Skills

Problem solving

Investigation

Decision making

Communication

Prioritization

Customer service

Detail oriented

Confidentiality

Professional development

Education

Bachelor’s degree or equivalent

Job description

Start Your Claims Career with a Leader in Trucking Insurance

Associate Claims Specialist – Physical Damage & Cargo (Entry Level)

Locations: Boise, ID or South Sioux City, NE

Are you analytical, customer-focused, and interested in building a career in insurance claims? Great West is seeking an Associate Claims Specialist to join our Physical Damage and Cargo team. This entry-level opportunity offers extensive training, hands‑on experience, and the chance to develop expertise in a specialized area of the trucking insurance industry.

In this role, you’ll investigate and resolve physical damageclaims while helping customers navigate the claims process during challenging situations. If you’re looking for a career with professional growth, excellent training, and meaningful work, this is the job for you!

What You’ll Be Doing

Investigate and Resolve Claims

• Investigate and document accident details involving commercial vehicles and cargo losses.
• Review policy coverage and determine applicable physical damage and cargo benefits.
• Guide insureds through the claims process, including coordinating towing, recovery, cargo transfers, and repair services.
• Gather and review repair estimates, cargo evaluations, photographs, and other claim documentation.
• Establish appropriate claim reserves based on damages, exposures, and policy provisions.
• Work with independent adjusters to obtain inspections, photographs, and other necessary information.
• Collaborate with attorneys and other business partners to address coverage concerns and resolve claim issues.
• Negotiate settlements and issue timely claim payments.
• Identify subrogation and salvage opportunities.
• Maintain accurate documentation and ensure compliance with company standards and industry regulations.

On-Call Support

• Participate in an after-hours rotation to assist with emergency physical damage and cargo loss reports.
• Coordinate towing, recovery, and cargo transfer arrangements when necessary.

What We’re Looking For

• Bachelor’s degree or equivalent required.
• Previous claims experience, commercial insurance knowledge, or trucking industry exposure preferred but not required.
• Strong problem-solving, investigation, and decision‑making skills.
• Excellent written and verbal communication abilities.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Strong customer service mindset with a commitment to helping others.
• Detail‑oriented with solid organizational and documentation skills.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Willingness to participate in ongoing professional development and training.

Why Great West Casualty Company?

At Great West, an Old Republic Company we invest in our people. As an Associate Claims Specialist, you’ll benefit from on the job training designed to help you build technical claims expertise and confidence in your role. You’ll work alongside experienced professionals who are committed to your success while developing a rewarding career in the transportation insurance industry.

We offer a competitive compensation package, comprehensive benefits, opportunities for advancement, and a collaborative culture where employees can thrive.

Build a career protecting the trucking industry while developing valuable claims expertise.