Claims Associate, HOA

Porch Group; United States; Remote; USD 11,000 - 12,000; Full time

Job summary

Porch Group is seeking a Claims Associate to provide excellent customer service, manage inbound calls and emails, verify coverage, and set up claims. You will work with adjusters, vendors, and examiners to support a team handling insureds and claimants in a remote Colombian setup.

The role requires a High School Diploma or GED, 1+ year claims/customer service experience, strong English writing and communication skills, and proficiency with Microsoft Office.

Qualifications

• - High School Diploma or GED required.
• - Minimum of one year of related claims or customer service experience preferred.
• - Excellent customer service skills.
• - Ability to work independently with minimal supervision.
• - Gathers and analyzes information effectively.
• - Follows policies and procedures.
• - Sets up claims and submits to adjusters promptly.
• - Manages difficult or emotional customer situations with care.
• - Demonstrates empathy and maintains confidentiality.
• - Writes clearly and informatively; communicates well in English.
• - Demonstrates accuracy, thoroughness, and integrity.
• - Plans and prioritizes work activities.
• - Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• - Experience collaborating with global/US teams.
• - Workspace: quiet space with reliable internet.”

Responsibilities

• Obtaining critical claims information and setting up a claim in the claims system (PTS).
• Answering incoming phone calls.
• Submitting claim and inspection requests to adjusters and vendors.
• Investigating prior claims and related information for adjusters.
• Investigating weather and storm information using the internet.
• Supports mail distribution, filing, and scanning; managing diary entries.
• Maintaining positive internal and external work relationships.
• Assisting insureds, agents, and claimants with information, questions or concerns.
• Inputting expense and claims checks as needed; supporting the Claims Department.

Skills

English communication

Customer service

Independence

Analytical skills

Empathy

Confidentiality

Clear writing

Global collaboration

Remote work readiness

Attention to detail

Education

High School Diploma or GED

Tools

PTS claims system

Microsoft Office

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1. providing the best services for homebuyers

2. led by advantaged underwriting in insurance

3. to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Claims Associate

Location: Colombia

Workplace Type: Remote

This role is employed through RemoFirst, Porch Group’s Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary

The future is bright for the Porch Group, and we’d love you to be a part of it as a Claims Associate

Primary role is to provide excellent customer service to callers, customers, agents, and business partners. Responsible for taking inbound phone calls and emails, verifying coverage, setting up claims, sending inspection request and alerts to adjusters and examiners, requesting checks, attaching documents and emails to Image Right, documenting activities in the claim file.

A Claims Associate is a critical position responsible for assisting and interacting with insureds, claimants, adjusters, agents, underwriters, examiners, contractors, restoration and other vendors and experts in a team environment.

What You Will Do As A Claims Associate

• Obtaining critical claims information and setting up a claim in claims system (PTS)

• Answering incoming phone calls

• Submitting claim and inspection request to adjusters and vendors

• Investigates prior claims and related information for adjusters

• Investigates weather and storm information using the internet

• Supports mail distribution, filing and scanning· Managing diary entries

• Maintaining positive internal and external work relationships

• Assisting insureds, agents, and claimants with information on a claim, questions or concerns when appropriate

• Inputting expense and claims checks as needed· Supporting the Claims Department

What You Will Bring As A Claims Associate

• High School Diploma or GED required

• Minimum of one year of related claims or customer service experience preferred

• Exceptional customer service skills

• Ability to work independently with little employee supervision

• Gathers and analyzes information skillfully

• Follows policies and procedures

• Sets up claims and submits to adjusters in a timely manner

• Manages difficult or emotional customer situations

• Shows empathy

• Maintains confidentiality

• Writes clearly and informatively

• Demonstrates accuracy and thoroughness

• Works with integrity and ethically

• Prioritizes and plans work activities

• Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)

• Experience working with global and/or US based business teams

• Excellent written and communication skills in English language

• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

What You Will Get Supporting Porch Group

Monthly Salary: COP 3,200,000.00 to COP 3,600,000.00