Claims Assistant

Cross Insurance; New Gloucester, Northern (ME, KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life / AD&D

Short and Long-Term Disability

401k

HSA/FSA

Job summary

Cross Insurance in New Gloucester, ME is seeking a dedicated Claims Assistant to support our workers' compensation claims team in a fully in-office environment. The position requires a high school diploma, solid computer skills (Word, Excel, Outlook and Adobe), and strong organizational abilities.

You will handle daily mail, issue checks, set up claim files, prepare and distribute forms, field phone calls, and run routine reports to assist claims adjusters in a fast-paced, collaborative office.

Qualifications

• High school diploma or equivalent required; higher education/workers compensation experience beneficial.
• Proficient with Word, Excel, Outlook & Adobe; ability to use multiple computer programs with accuracy.

Responsibilities

• Multitask and maintain accuracy to support claims adjusters and management in a fast-paced environment.
• Handle daily mail, pay bills, issue checks, and set up claim files.
• Prepare and distribute forms, answer phone calls, and copy files; run routine reports as needed.

Skills

Attention to detail

Teamwork

Communication

Multitasking

Analytical thinking

Education

High school diploma

Tools

Word

Excel

Outlook

Adobe Acrobat

Job description

## Claims AssistantApply: Not Remote / Fully in Office: US - ME - New Gloucester: Full time: Posted Today: JR1429**The Cross Family of Agencies welcomes you. We need your talent and expertise.****Position Requirements:*** High school graduate or equivalent; higher education and/or workers compensation claim’s support experience is beneficial.* Proficient knowledge of computers with ability to work with various computer programs, including Word, Excel, Outlook & Adobe.* Ability to operate a computer keyboard with accuracy is required.* Highly developed organizational skills with ability to establish priorities and respond accordingly in a fast-paced environment.* Mathematical aptitude.* Critical thinker who can independently problem solve and make suggestions to the team.* Effective written and verbal communication skills. The applicant is expected to interact with internal and external customers with tact and respect in a timely fashion.* Ability to successfully work as a member of a team providing clerical support to workers compensation claims adjusters.**Primary Accountabilities:*** Ensures optimum performance in this position by gaining full knowledge of all Claims Assistant functions.* Recommends and implements techniques to increase department productivity, efficiency and cut costs; takes advantage of opportunities to improve procedures and strives for high-quality service.* Develops and maintains an image of corporate excellence using teamwork with an emphasis on professional and credible customer service - positive customer relations to meet and exceed customer expectations.* Gains basic knowledge of department errors and omissions exposures and E & O procedures.* Continually strives to improve and upgrade skills. **Essential Job Functions:*** Ability to multitask and pay close attention to details in order to produce accurate, high quality work requested by claims adjusters and/or management in a timely fashion.* Team player who can effectively work under pressure in a fast-paced environment independently handling a variety of tasks supporting the entire Claim’s team. Most work is performed in an electronic claims system. Tasks may include, but are not limited to, managing daily mail, paying bills, issuing checks, setting up claim files, preparing & distributing forms, handling phone calls and copying files.* Solid understanding of the Claims System and ability to independently work in it for a variety of reasons that may involve supporting the adjuster or customers as well as running various reports as required.* If there is a suspected service issue, notify the Support Supervisor and/or Claims Manager promptly. *Compensation: The hourly range for this role is $18-$25. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package, including but not limited to: Medical; Dental; Vision; Life / AD&D; Short and Long-Term Disability; 401k (with match); HSA/FSA/DCA options; Paid Time Off; and more.*